Front of House Manager

Flour Bakery+Cafe; Boston (MA); On-site; USD 65,000 - 78,000; Full time

Benefits offered by this job

Health insurance

401k with match

Paid vacation/sick time

Staff meal policy

Job summary

Flour Bakery + Cafe in Boston is seeking a Front-of-House Manager to lead our guest service team and uphold Flour's hospitality standards.

You will train and coach staff, schedule shifts, and collaborate with kitchen colleagues to deliver outstanding experiences. This salaried role offers a starting salary of $65,000 with a range up to $78,000 and a strong benefits package including health insurance, 401k, paid time off, and growth opportunities.

Qualifications

• Minimum 1–2 years of management in food service.
• Availability for early mornings, closing, holidays and weekends.
• Ability to stand for long periods and perform physical tasks.
• Ability to operate cash register, espresso machinery and related equipment.
• Ability to delegate and lead by example.
• Strong communication and time-management skills.

Responsibilities

• Lead FOH team with in-the-moment coaching and role modeling.
• Maintain a positive, respectful team environment.
• Forecast hiring needs and participate in interviewing staff.
• Train FOH staff on pastry/savory items and service procedures.
• Maintain bakery cleanliness and organization.
• Oversee staff scheduling and time clock maintenance.

Skills

Management experience

Scheduling availability

Stand for long periods

Operate cash register

Espresso equipment

Delegate and lead by example

Time management

Tools

Cash register

Espresso machines

Grinders

Job description

Front of House Manager - Flour Bakery + Cafe

Do you like to eat award winning baked goods and sandwiches?

Do you like managing an all-star team in a wonderful environment?

If so, then we might have the perfect opportunity for you! Flour Bakery + Cafe is searching for a Front-of-House Manager for our growing team! This person will work with owner Joanne Chang and the entire Flour team to ensure that the missions of Flour are being met at all times.

The Front of House Manager is one of the key leaders who manage an individual Flour location. The FOH Manager reports to the Area Manager, and the Director + Asst. Director of Operations. The objective of the Front of House Manager is to manage the FOH team, give superior service to our guests and uphold Flour's standard of hospitality while managing their bakery - all while consistently upholding the Flour missions. Success in the Front of House Manager role includes incredible attention to the guests and dining environment, the foh work space, and looking at the big picture view of the bakery while developing team members by providing ongoing coaching and training in order to ensure high performance and effective succession planning.

Day-to-Day Performance Expectations

• Lead in hospitality through in-the-moment coaching, role modeling, and utilizing customer feedback to reinforce and improve the quality of service
• Maintain an overall positive team environment by role modeling teamwork and respect in accordance with Flour's Missions
• Forecast hiring needs and actively recruit, interview, and hire qualified Counter and Shift Lead candidates that meet the needs of the business.
• Working jointly with the Kitchen Manager to properly train foh staff on pastry/savory items and procedures to build their expertise of our menu so that they may accurately answer customer questions and make personal recommendations
• Maintain overall bakery cleanliness and organization
• Ensure effective succession planning by identifying and developing future leaders with an interest and potential to grow.
• Ensure customer feedback and concerns are addressed within a timely manner including quotes, receipts and donations
• Manage both our catering orders and our delivery system including follow-up on all catering orders via email or phone
• Oversee staff scheduling and time clock maintenance including overtime and sick/vacation days
• Other duties as assigned

This is a full time salaried position and candidates should possess a natural sense of hospitality, customer service, be eager to learn, open to feedback, and committed to continuous improvement.

Skills for Qualification

• At least 1-2 years of management experience in the food service industry
• Must have scheduling availability to work early morning, closing, holiday, and weekend availability as needed.
• Ability to stand for long periods, walk, push, pull, reach, and lift
• Ability to operate equipment such as a cash register, coffee and espresso machinery, grinders, etc.
• Ability to delegate and lead by example
• Perform well under pressure and thrive in a fast-paced environment
• Clearly communicate within a team
• Be highly organized and possess strong time-management skills

Work Environment

• Must be able to work in an environment with loud noises, machinery, and at times, tight spaces.
• Must be able to work around various aromas and fluctuating temperatures.
• We do our best not to cross-contaminate anything containing gluten. However, there may be gluten in the air at times. We do our best to accommodate any staff allergy requests.

Compensation

This position has a starting salary of $65,000 (annualized), the total salary range for the position is $65,000-$78,000.

Additional Information

Flour offers a fantastic work environment, an unparalleled commitment to training to make you a better team member (plus all the pastries you can eat)! We offer benefits such as health/dental/vision insurance, 401k with a generous match, paid vacation/sick time, and a great staff meal policy. We offer a real commitment to growth - both in your skill/knowledge and growing into more senior positions if that is an interest of yours!