FOH Operations & Guest Experience Director

Workstream; Los Angeles (CA); On-site; USD 71,635,000 - 85,962,000; Full time

Job summary

Chick-fil-A 7th and Fig in Los Angeles, CA seeks a Director of Front of House Operations and Guest Experience. This leadership role reports to the Operator and oversees all guest-facing operations, including Front Counter, Mobile, Dine-In, 3rd Party, and Catering Pickup, driving sales and an exceptional customer experience.

A strong servant-leadership mindset and culture of excellence are essential. The position requires leading a 30+ member FOH team, coaching leaders, ensuring cleanliness,

Responsibilities

• Drive Operational Excellence: Deliver operational excellence across FOH areas to ensure a remarkable guest experience and smooth shift execution.
• Develop and Lead: Build high performing Front of House teams, coaching leaders for Front of House.
• Maintain Compliance: Ensure food and team safety, and adherence to policies for inspections.

Job description

Chick-fil-A 7th and Fig in Los Angeles, CA seeks a Director of Front of House Operations and Guest Experience. This leadership role reports to the Operator and oversees all guest-facing operations, including Front Counter, Mobile, Dine-In, 3rd Party, and Catering Pickup, driving sales and an exceptional customer experience.

A strong servant-leadership mindset and culture of excellence are essential. The position requires leading a 30+ member FOH team, coaching leaders, ensuring cleanliness,