FOH Manager

Workstream; Town of Sun Prairie (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Monk's Bar in Wisconsin is seeking a General Manager to oversee day-to-day operations, lead a team, and ensure high standards in service, food quality, and sanitation. You will plan, train, and coordinate activities to meet sales and guest satisfaction goals while adhering to all policies.

The role requires strong leadership, cash handling experience, and the stamina to work long shifts in a busy restaurant environment. A focus on teamwork and guest experience is essential.

Qualifications

• Be able to communicate and understand the predominant language(s) of the restaurant’s trading area.
• Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations.
• Possess excellent basic math skills and have the ability to operate a cash register or POS system.
• Be able to work in a standing position for long periods of time (up to 10 hours).
• Be able to reach, bend, stoop, and frequently lift up to 50 pounds.
• Must have the stamina to work 40 to 50 hours per week.

Responsibilities

• Oversee and coordinate day-to-day operations of the business to achieve objectives in sales, costs, and guest satisfaction.
• Plan, organize, train, and lead staff as necessary to meet targets in service and food quality.
• Adhere to policies, procedures, standards, guidelines and training programs.
• Ensure guests receive responsive, friendly, and courteous service at all times.
• Maintain cash handling and reconciliation procedures as per restaurant policies.
• Fill in where needed to ensure guest service standards and efficient operations.
• Keep equipment clean and in good working order via inspections and maintenance programs.
• Ensure product receiving and deliveries meet policies and procedures.
• Administer fair and consistent corrective action for policy violations.
• Comply with federal, state, and local health, safety, and labor regulations.
• Carry out restaurant marketing and promotional activities and campaigns.

Skills

Communication

Cash handling

Front-of-house

Stamina

Tools

POS system

Job description

Summary of Position:

Oversee and coordinate the day to day operations of the business. Plan, organize, train, and lead as necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation.

Duties & Responsibilities:

• Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Ensure that all food and products are consistently prepared and served according to Monk's Bar and Grill recipes, portioning, cooking, and serving standards.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Fill in where needed to ensure guest service standards and efficient operations.
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures.
• Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees and guests.
• Carry out restaurant marketing, advertising, and promotional activities and campaigns.

Qualifications:

• Be able to communicate and understand the predominant language(s) of the restaurant’s trading area.
• Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations.
• Possess excellent basic math skills and have the ability to operate a cash register or POS system.
• Be able to work in a standing position for long periods of time (up to 10 hours).
• Be able to reach, bend, stoop, and frequently lift up to 50 pounds.
• Must have the stamina to work 40 to 50 hours per week.

Monk's Bar was started in 1947 by Gustave Adolph Heineke and his wife, Helen, on Oak Street, just half a block from its current downtown location. The original menu consisted of a 1/4 lb. hamburger, 1/4 lb. cheeseburger, ham & cheese sandwich, liver sausage on rye, chips, chili and bean soup.
Around 1962, Monk's moved to its current location and the interior became a shrine of Badger memorabilia, due to the fact that Monk and Helen’s sons, Jim and John, were very successful athletes and excelled playing football at University of Wisconsin-Madison for the Badgers. Included in the memorabilia are autographed photos from Jim and John’s teammates through the years of 1952-1958. The bar has since added contemporary Badger and Packer memorabilia.