FOH Manager

Chicago Cut Steakhouse; Chicago (IL); On-site; USD 65,000 - 75,000; Full time

Job summary

A premier Chicago restaurant is seeking a Restaurant Manager to oversee front-of-house operations, ensuring exceptional guest experiences. Candidates should have a minimum of 2 years of management experience in an upscale environment, strong organizational skills, and the ability to maintain a welcoming atmosphere during busy hours. This role demands excellent communication skills and a passion for cultivating guest relationships. If you meet these qualifications, we’d love to hear from you.

Qualifications

• 2 years of management experience in an upscale environment.
• Excellent organizational skills & follow-through.
• Ability to work effectively in a high-volume, systems-driven environment.
• Skilled in cultivating and maintaining guest relationships.

Responsibilities

• Manage front-of-house functions for opening the restaurant.
• Supervise host staff and ensure guest relations.
• Address customer complaints effectively and courteously.
• Promote teamwork among co-workers and employees.

Skills

Management in upscale environment

Organizational skills

Guest relationship cultivation

High-volume work effectiveness

Job description

Salary range is 65K to 75k.

Take two steak‑house veterans, a dazzling space along the Chicago River, a butcher and dry‑aging room and you begin to see what Chicago Cut is all about. Chicago Cut has been a landmark of culinary flair since 2010 in Chicago’s upscale restaurant scene. With its unique menu, unmatched wine list, and modern twist on the traditional steakhouse setting, Chicago Cut sets itself apart as one of the highest rated and award‑winning steakhouses in the Midwest.

We are seeking managers who are passionate about what they do. Our service team is among the best in the city and we hold our standards HIGH. We seek professionals who know WINE, STEAKS, and can commit to our food/beverage program.

Restaurant Manager is responsible for front‑of‑house (FOH) functions for opening the restaurant, including guest relations, supervision of the host staff, proper ambiance and set‑up. The Manager ensures that the shift runs smoothly and attends to any unexpected problems or emergencies that may arise.

Requirements:

• 2 years of management experience in an upscale environment.
• Excellent organizational skills & follow‑through.
• Ability to work effectively in a high‑volume, systems‑driven environment.
• Skilled in cultivating and maintaining guest relationships.
• Ability to maintain a warm, hospitable demeanor in a busy environment.

ESSENTIAL FUNCTIONS:

(Other duties will be assigned as needed) Must be willing and able to do the following:

• Acts as an effective resource for employees and managers, recommends and manages effective communications throughout the Restaurant.
• Completes special projects as assigned and provides other support to the Restaurant as needed.
• Interact with, direct and supervise employees on a daily basis in a fair and dignified manner.
• Assist with the interviewing, hiring, training, development and retention of qualified employees.
• Promote teamwork among co‑workers and employees.
• Be hands on with all Front of House positions to ensure smooth and efficient service.
• Authorize comps and voids for all service personnel.
• Follow up with employees and co‑workers to ensure completion of assigned projects.
• Identify, address and document individual employee performance problems according to standard operating procedure.
• Complete projects as assigned in a timely manner.
• Perform varied duties to ensure proper restaurant operation according to standard operating procedure.
• Create atmosphere, including lighting, music, and temperature levels.
• Address customer complaints and problems effectively and courteously on an as needed basis.
• Use tact and good judgment when dealing with difficult guests. Respond to their needs with patience and courtesy.
• Ensure adequate evening preparation levels based on business levels.
• Perform a pre‑shift line check to ensure quality of all items.
• Perform a shift “walk through” in order to assess staffing, maintenance, cleanliness, zoning and any special needs.
• Complete opening sanitation checklist, assign sanitation projects to hourly staff and follow up with employees to ensure their completion.

We look forward to hearing from you. We are an equal opportunity employer.

Livia Mategrano
Director of Human Resources
O: 312.329.1800 C: 630.336.4111