Restaurant Manager

Happy Camper; St. Louis (MO); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Dining Discounts

Job summary

Happy Camper in Chicago, IL is seeking a Restaurant Manager to oversee daily FOH operations, hire and train staff, ensure guest satisfaction, and maintain compliance with health, safety, and liquor regulations. Hours run from 9am to 4am, seven days a week, with relocation assistance available for Midwest applicants moving to Chicago.

The role requires strong leadership and excellent communication. You will manage Toast POS and OpenTable, oversee menus and delivery orders, coordinate scheduling

Qualifications

• Strong supervisory and leadership abilities.
• Excellent interpersonal and customer service focus.
• Outstanding time management and organization.
• Problem solving and decision making skills.
• Able to communicate clearly and listen actively.
• Able to stand long hours and lift trays safely.
• ServSafe Manager Certification preferred.

Responsibilities

• Hire and train staff.
• Ensure guest satisfaction and resolve complaints.
• Manage staff scheduling with HotSchedules.
• Handle POS systems (Toast POS) and OpenTable.
• Oversee menus and delivery platforms (Doordash, UberEats, Grubhub).
• Coordinate invoicing and payroll with HR and accounting.
• Conduct daily health inspections and ensure food handling compliance.
• Maintain liquor inventory and compliance with regulations.
• Quality control and equipment checks.

Job description

Position

Restaurant Manager – Chicago, IL 60610

Job Summary

The FOH manager will oversee and manage the daily operations of the restaurant, taking on additional duties as assigned. Responsibilities include managing staff, ensuring guest satisfaction, handling POS, and maintaining compliance with health, safety, and liquor regulations. The role requires varied hours from 9 am to 4 am, Monday through Sunday, with additional hours as needed. Relocation assistance may be available for Midwest applicants interested in moving to Chicago.

Responsibilities

• Assists in hiring and training staff
• Ensure guest satisfaction, resolve conflicts and complaints as they arise
• Contribute to the positive company culture and continue to cultivate regulars
• Communicate with HR and accounting regarding invoicing and payroll
• Double check all orders that come in
• Knowledge of the food menu and table numbers
• Collect payments whether in cash or credit
• Issue refunds, and price adjustments
• Proficiency in Toast POS and OpenTable
• Strong communication and time management skills
• Customer satisfaction-oriented
• Manage menus in house and through delivery (i.e., Doordash, UberEats and Grubhub)
• Manages and oversees HotSchedules scheduling, adjusts schedules on the fly when needed
• Handles disciplining and terminating employees in accordance with restaurant policy
• Performs daily health inspections and oversees food handling
• Frequent quality control checks on food
• Ensure compliance in accordance with capacity and liquor regulations
• Manages liquor, beer and wine inventory and works with BOH for purchases of food and supplies
• Manages swag inventory and communicates order needs with brand manager
• Conducts daily checks of restaurant and equipment to ensure compliance with health, safety, food handling and hygiene standards
• Schedules routine maintenance and service on equipment, calls in repairs as needed
• Takes ownership on tasks and sees them through from start to finish

Physical Functions

• Ability to communicate orally with customers, management, and other co‑workers, both individually and in front of a group is crucial
• Regular use of the telephone for communication is essential
• Must be able to exert well‑paced and frequent mobility for periods of up to 10 hours or as needed
• High levels of noise from music, customer and employee traffic
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish

Qualifications

• Strong supervisory and leadership skills
• Excellent interpersonal skills with a focus on customer service
• Excellent time management and organizational skills
• Decision making and problem‑solving skills; able to identify and analyze problems and offer solutions
• Responds well to feedback and constructive criticism
• Able to professionally communicate information to others and actively listens
• Ability to provide top‑notch customer service in a fast‑paced environment
• Able to stand for extended periods of time
• Able to safely lift and easily maneuver trays of food when necessary
• Willing to follow instructions and ask questions for clarification if needed

Certifications

• ServSafe Manager Certification
• Basset Certification
• Allergen Certification

Compensation

Annual Salary: $65,000 to $75,000

Eligible for bonus based on performance and sales metrics

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Dining Discounts

Employment Requirements

Employment is contingent upon a successful background check, consistent with applicable federal, state, and local laws. Additional pre‑employment requirements may apply based on the position.

Equal Employment Opportunity

Happy Hospitality is an equal‑opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to provide an inclusive culture that embraces diversity. Must be eligible to legally work in the United States.