Restaurant Manager

Happy Camper; Milwaukee (WI); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Dining discounts

Job summary

Happy Camper in Chicago is seeking a Restaurant Manager to lead front-of-house operations and deliver exceptional guest experiences. You will hire and train staff, coordinate with HR, manage schedules, handle guest issues, and ensure compliance with health and safety standards.

This role offers growth within a dynamic hospitality group and a salary aligned with market expectations. Relocation assistance may be available; candidates must be eligible to work in the United States and be ready to

Qualifications

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time‑management and organizational skills.
• Decision making and problem‑solving skills; able to identify and analyze problems and offer solutions.
• Willing to follow instructions and ask questions for clarification if needed.

Responsibilities

• Assist in hiring and training staff.
• Ensure guest satisfaction, resolve conflicts and complaints as they arise.
• Contribute to the positive company culture and continue to cultivate regulars.
• Communicate with HR and accounting regarding invoicing and payroll.
• Double‑check all orders that come in.
• Understand the food menu and table numbers.
• Collect payments whether in cash or credit.
• Issue refunds and price adjustments.
• Proficiency in Toast POS and OpenTable.
• Strong communication and time‑management skills.
• Customer satisfaction‑oriented.
• Manage menus in‑house and through delivery (Doordash, Uber Eats, Grubhub).
• Manage and oversee HotSchedules scheduling, adjusting schedules on the fly when needed.
• Handle disciplining and terminating employees in accordance with restaurant policy.
• Perform daily health inspections and oversee food handling.
• Conduct frequent quality‑control checks on food.
• Ensure compliance with capacity and liquor regulations.
• Manage liquor, beer and wine inventory and work with BOH for purchases of food and supplies.
• Manage swag inventory and communicate order needs with brand manager.
• Conduct daily checks of restaurant and equipment to ensure compliance with health, safety, food handling and hygiene standards.
• Schedule routine maintenance and service on equipment, call in repairs when needed.
• Takes ownership on tasks and sees them through from start to finish.

Skills

Leadership

Customer service

Time management

Communication

Education

ServSafe Manager Certification

Bar-Service Certification

Allergen Certification

Tools

Toast POS

OpenTable

Job description

About Us: We are the marinara‑muddled minds behind Happy Camper, Homeslice, and Paradise Park. Our restaurants are wall‑to‑wall with lights, murals, and vignettes for the perfect gram. We are known for our art‑inspired spaces, delicious food and great vibes. Our brand is glued together by our company culture. Many of our employees have been with the company from the first installment of the brand. Our careers feel like a life purpose for many of us and a common thread is that we pay a distinct amount of attention to detail in creating this atmosphere. The ideal candidate wants to really enjoy their work environment and the people they work with. With a restaurant group expanding as rapidly as we have, we need someone who is self‑motivated and willing to take initiative.

Happy Hospitality – Homeslice, Paradise Park, Happy Camper

Chicago, IL 60610

This position is based in Chicago, IL. We welcome applicants from Midwest markets who are interested in relocating to Chicago. Relocation assistance may be available.

Position Opening: Restaurant Manager

Position Overview

The FOH manager will oversee and manage the daily operations of the restaurant, and take on additional duties as assigned. Hours vary between 9:00 am and 4:00 am, Monday to Sunday, with additional hours as needed. Our ideal candidate is someone who has an entrepreneurial spirit, is a self‑starter, and wants to contribute to the growth and success of a dynamic, fast‑paced hospitality company. This role offers an opportunity to fast‑track growth and development in a mission‑driven, socially impactful organization.

Responsibilities

• Assist in hiring and training staff
• Ensure guest satisfaction, resolve conflicts and complaints as they arise
• Contribute to the positive company culture and continue to cultivate regulars
• Communicate with HR and accounting regarding invoicing and payroll
• Double‑check all orders that come in
• Understand the food menu and table numbers
• Collect payments whether in cash or credit
• Issue refunds and price adjustments
• Proficiency in Toast POS and OpenTable
• Strong communication and time‑management skills
• Customer satisfaction‑oriented
• Manage menus in‑house and through delivery (Doordash, Uber Eats, Grubhub)
• Manage and oversee HotSchedules scheduling, adjusting schedules on the fly when needed
• Handle disciplining and terminating employees in accordance with restaurant policy
• Perform daily health inspections and oversee food handling
• Conduct frequent quality‑control checks on food
• Ensure compliance with capacity and liquor regulations
• Manage liquor, beer and wine inventory and work with BOH for purchases of food and supplies
• Manage swag inventory and communicate order needs with brand manager
• Conduct daily checks of restaurant and equipment to ensure compliance with health, safety, food handling and hygiene standards
• Schedule routine maintenance and service on equipment, call in repairs when needed
• Takes ownership on tasks and sees them through from start to finish

Physical Functions

• Ability to communicate orally with customers, management, and other coworkers, both individually and in front of a group
• Regular use of the telephone for communication
• Must be able to exert well‑paced and frequent mobility for periods of up to 10 hours or as needed
• High levels of noise from music, customer and employee traffic
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish

Qualifications / Requirements

• Strong supervisory and leadership skills
• Excellent interpersonal skills with a focus on customer service
• Excellent time‑management and organizational skills
• Decision making and problem‑solving skills; able to identify and analyze problems and offer solutions
• Responds well to feedback and constructive criticism
• Able to professionally communicate information to others and actively listen
• Ability to provide top‑notch customer service in a fast‑paced environment
• Able to stand for extended periods of time
• Able to safely lift and easily maneuver trays of food when necessary
• Willing to follow instructions and ask questions for clarification if needed

Certifications

• ServSafe Manager Certification
• Bar‑Service Certification
• Allergen Certification

Compensation Details

Compensation: $65,000 to $75,000 Annual Salary
Eligible for bonuses based on performance and sales metrics

Benefits

Health insurance, dental insurance, vision insurance, paid time off, dining discounts

Employment Requirements

Employment is contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.
Additional pre‑employment requirements may apply based on the position.

Department: Front of House
Reports to: General Manager, DO, COO
Status: Salary
FLSA Code: Exempt
Location: Chicago

Happy Hospitality is an equal‑opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to provide an inclusive culture that embraces diversity.

Must be eligible to legally work in the United States.