FOH Experience Lead — Hospitality Champion

Manatee Chamber; Florida; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Career growth

Job summary

Anna Maria Oyster Bar (AMOB), the flagship of Oysters Rock Hospitality, is seeking an experienced Front of House Manager to lead a high‑performing team and create welcoming guest experiences in a busy Gulf Coast restaurant. You will drive service excellence, coach staff, and oversee FOH operations, including events and community engagement.

The role emphasizes strong leadership, financial acumen, and proactive communication, with a focus on hospitality that makes guests feel at home.

Qualifications

• At least 2 years of experience as a FOH Manager or similar role.
• 5-10 years of experience in customer service leadership.
• Proficiency in Microsoft Office Suite (Excel, Word).
• Experience with restaurant management software (Toast POS/Tables/Marketing & Loyalty and Restaurant365 preferred).
• Strong leadership, motivational skills and emotional intelligence.
• Excellent financial management, critical thinking, and problem‑solving abilities.
• Outstanding interpersonal and proactive communication skills across different media – face to face, email, text, phone, etc.
• Highly organized, proactive, and able to anticipate guest and team needs.

Responsibilities

• Guest Experience & Service Excellence: Deliver superior guest service and ensure consistent satisfaction. Represent the organization as a Brand Ambassador at all times.
• Team Leadership & Development: Recruit, hire, and onboard FOH staff; train, coach, and evaluate performance; organize shifts and coverage.
• Operations: Manage and oversee all FOH operations during service; ensure safety and sanitation; monitor daily operations and take corrective actions.
• Event & Community Engagement: Coordinate on-site and off-site catering events and engage with local food events.
• Financial & Inventory Management: Estimate consumption and forecast FOH requirements; manage inventory, control costs and improve productivity.

Skills

Leadership

Customer service leadership

Communication

Problem solving

Organizational skills

Emotional intelligence

Tools

Microsoft Office Suite (Excel, Word)

Job description

Anna Maria Oyster Bar (AMOB), the flagship of Oysters Rock Hospitality, is seeking an experienced Front of House Manager to lead a high‑performing team and create welcoming guest experiences in a busy Gulf Coast restaurant. You will drive service excellence, coach staff, and oversee FOH operations, including events and community engagement.

The role emphasizes strong leadership, financial acumen, and proactive communication, with a focus on hospitality that makes guests feel at home.