Claims Operations Specialist

ATOMS Careers page; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Disability, &

Life Insurance

401(k)

Equity

Sick Time & Paid Holidays

Team lunch

Job summary

Atoms is seeking a Claims Administrator/Coordinator in Dallas to intake new claims, triage correspondence, and keep files moving. You’ll support the Claims Manager by handling FNOL, coordinating documents, and maintaining RMIS.

The ideal candidate has 2–4 years in claims or insurance, excellent written communication, strong organization, and familiarity with RMIS tools. This onsite role includes base salary plus equity and a comprehensive benefits package.

Qualifications

• 2–4 years in claims, insurance, TPA, or agency support, preferably auto/commercial fleet.
• Excellent written communication and a service mindset—you can manage a high-volume, deadline-driven inbox with professionalism.
• Strong organization and attention to detail; comfort with claims systems / RMIS and standard office tools.
• Nice to have: adjuster license (or willingness to obtain), familiarity with telematics/dashcam evidence.

Responsibilities

• Handle FNOL: intake new claims and report them promptly and accurately to carriers/TPAs—speed here directly reduces claim cost.
• Own the claims inbox: acknowledge, triage, and respond to correspondence from adjusters, defense counsel, plaintiff attorneys, and third-party carriers within defined SLAs.
• Gather and distribute claim documentation—police reports, Telematics/dashcam footage, driver statements, trip and vehicle records.
• Log and route time-sensitive items (demand letters, subpoenas, litigation notices) and escalate per protocol.
• Maintain a clean, current claims log / RMIS and track status, deadlines, and open items across all files.
• Produce regular claim status and open-inventory reports for the Claims Manager and Risk leadership.
• Process certificate-of-insurance and coverage-confirmation requests tied to active claims.

Skills

Claims experience

Communication skills

Organization

Attention to detail

RMIS familiarity

Tools

RMIS systems

Job description

Atoms is seeking a Claims Administrator/Coordinator in Dallas to intake new claims, triage correspondence, and keep files moving. You’ll support the Claims Manager by handling FNOL, coordinating documents, and maintaining RMIS.

The ideal candidate has 2–4 years in claims or insurance, excellent written communication, strong organization, and familiarity with RMIS tools. This onsite role includes base salary plus equity and a comprehensive benefits package.