FMS Account Coordinator: Client & Vendor Liaison

Libertana; Los Angeles (CA); On-site; USD 33,000 - 37,000; Full time

Job summary

Libertana is seeking a dedicated FMS Account Coordinator to support the Financial Management Services program. You will process referrals, communicate with clients, and coordinate with regional center case managers in a fast-paced, on-site environment.

Ideal candidates have 1-2+ years of customer service and billing experience, strong communication skills, and the ability to manage multiple tasks with accuracy. The role offers on-site work in California and a collaborative team setting.

Qualifications

• 1-2+ years of customer service and billing experience.
• Bilingual in English and Spanish preferred.
• Excellent customer service and communication/phone skills
• Strong organizational, prioritizing, and analytical skills.
• Attention to detail and accuracy in data entry and documentation.
• Ability to work with substantial amounts of data and make correct judgments.
• Ability to work independently and with others, including management.
• Ability to multi-task and prioritize needs to meet required timelines.
• Proficiency with Word, Excel, and Outlook (or similar e-mail software applications)
• A ‘can-do’ attitude and willing to jump in to assist with additional tasks.

Responsibilities

• Provide excellent customer service when interacting with vendors and regional center case managers regarding referrals, authorizations, and payments, including communicating with clients and family members.
• Primary point of contact for case managers, vendors, clients, and family members.
• Process, review, and track referrals, and authorizations.
• Maintain, input, update, research and analyze patient account activity to maintain accuracy.
• Reviews patient accounts identify any missing information, follows up, and corrects accordingly.
• Keep up regular attendance and punctuality are essential for the smooth operation of this company.
• Working closely with both regional center case managers and accounting departments.
• Prepares reports as needed for census, tracking, and identifying on-reconciled authorizations.
• Other duties as assigned

Skills

Customer service

Billing experience

Bilingual English/Spanish

Attention to detail

Data entry

MS Word/Excel

Communication skills

Teamwork

Tools

Word

Excel

Outlook

Job description

Libertana is seeking a dedicated FMS Account Coordinator to support the Financial Management Services program. You will process referrals, communicate with clients, and coordinate with regional center case managers in a fast-paced, on-site environment.

Ideal candidates have 1-2+ years of customer service and billing experience, strong communication skills, and the ability to manage multiple tasks with accuracy. The role offers on-site work in California and a collaborative team setting.