FMS Account Coordinator

Libertana; California, Northern (MO, KY); Hybrid; USD 40,000 - 56,000; Full time

Job summary

Libertana in the United States seeks an FMS Account Coordinator to support the Financial Management Services program by processing referrals, communicating with clients, family members, vendors and regional center case managers, and ensuring timely payments. The role thrives in fast-paced settings and demands accuracy.

The ideal candidate has 1-2+ years in customer service and billing, proficiency with Word/Excel/Outlook, and a can-do attitude to handle multiple tasks and collaborations with

Qualifications

• 1-2+ years of customer service and billing experience.
• Bilingual in English and Spanish preferred.
• Excellent customer service and communication/phone skills.
• Strong organizational, prioritizing, and analytical skills.
• Attention to detail and accuracy in data entry and documentation.
• Ability to work with substantial amounts of data and make correct judgments.
• Ability to work independently and with others, including management.
• Ability to multi-task and prioritize needs to meet required timelines.
• Proficiency with Word, Excel, and Outlook (or similar e-mail software applications).
• A ‘can-do’ attitude and willing to jump in to assist with additional tasks.

Responsibilities

• Provide excellent customer service when interacting with vendors and regional center case managers regarding referrals, authorizations, and payments, including communicating with clients and family members.
• Primary point of contact for case managers, vendors, clients, and family members.
• Process, review, and track referrals, and authorizations.
• Maintain, input, update, research and analyze patient account activity to maintain accuracy.
• Reviews patient accounts identify any missing information, follows up, and corrects accordingly.
• Keep up regular attendance and punctuality are essential for the smooth operation of this company.
• Working closely with both regional center case managers and accounting departments.
• Prepares reports as needed for census, tracking, and identifying on-reconciled authorizations.
• Other duties as assigned

Skills

Customer service

Billing experience

Bilingual English/Spanish

Communication skills

Organizational skills

Attention to detail

Data entry

Independent and team work

Multi-tasking

Word, Excel, Outlook

Tools

Word

Excel

Outlook

Job description

POSITION SUMMARY

The FMS Account Coordinator will report to the Reimbursement Manager and will assist with the process of the Financial Management Services program. They will perform duties such as processing referrals, contacting clients, family members, vendors, and Regional Center Case Managers. The position is intended for those who can handle fast-paced environments while producing quality work.

QUALIFICATIONS

1. 1-2+ years of customer service and billing experience.
2. Bilingual in English and Spanish preferred.
3. Excellent customer service and communication/phone skills
4. Strong organizational, prioritizing, and analytical skills.
5. Attention to detail and accuracy in data entry and documentation.
6. Ability to work with substantial amounts of data and make correct judgments.
7. Ability to work independently and with others, including management.
8. Ability to multi-task and prioritize needs to meet required timelines.
9. Proficiency with Word, Excel, and Outlook (or similar e-mail software applications)
10. A ‘can-do’ attitude and willing to jump in to assist with additional tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provide excellent customer service when interacting with vendors and regional center case managers regarding referrals, authorizations, and payments, including communicating with clients and family members.
2. Primary point of contact for case managers, vendors, clients, and family members.
3. Process, review, and track referrals, and authorizations.
4. Maintain, input, update, research and analyze patient account activity to maintain accuracy.
5. Reviews patient accounts identify any missing information, follows up, and corrects accordingly.
6. Keep up regular attendance and punctuality are essential for the smooth operation of this company.
7. Working closely with both regional center case managers and accounting departments.
8. Prepares reports as needed for census, tracking, and identifying on-reconciled authorizations.
9. Other duties as assigned

PHYSICAL REQUIREMENTS

• Stand, sit, talk, hear, reach, stoop, kneel and use of hands and fingers to operate computer, telephone, and keyboard on a frequent basis (up to 75% of the time).
• Close vision requirements due to computer work.
• Light to moderate lifting may be required (up to 25lbs).