FMS Account Coordinator

Libertana; Los Angeles (CA); On-site; USD 33,000 - 37,000; Full time

Job summary

Libertana is seeking a dedicated FMS Account Coordinator to support the Financial Management Services program. You will process referrals, communicate with clients, and coordinate with regional center case managers in a fast-paced, on-site environment.

Ideal candidates have 1-2+ years of customer service and billing experience, strong communication skills, and the ability to manage multiple tasks with accuracy. The role offers on-site work in California and a collaborative team setting.

Qualifications

• 1-2+ years of customer service and billing experience.
• Bilingual in English and Spanish preferred.
• Excellent customer service and communication/phone skills
• Strong organizational, prioritizing, and analytical skills.
• Attention to detail and accuracy in data entry and documentation.
• Ability to work with substantial amounts of data and make correct judgments.
• Ability to work independently and with others, including management.
• Ability to multi-task and prioritize needs to meet required timelines.
• Proficiency with Word, Excel, and Outlook (or similar e-mail software applications)
• A ‘can-do’ attitude and willing to jump in to assist with additional tasks.

Responsibilities

• Provide excellent customer service when interacting with vendors and regional center case managers regarding referrals, authorizations, and payments, including communicating with clients and family members.
• Primary point of contact for case managers, vendors, clients, and family members.
• Process, review, and track referrals, and authorizations.
• Maintain, input, update, research and analyze patient account activity to maintain accuracy.
• Reviews patient accounts identify any missing information, follows up, and corrects accordingly.
• Keep up regular attendance and punctuality are essential for the smooth operation of this company.
• Working closely with both regional center case managers and accounting departments.
• Prepares reports as needed for census, tracking, and identifying on-reconciled authorizations.
• Other duties as assigned

Skills

Customer service

Billing experience

Bilingual English/Spanish

Attention to detail

Data entry

MS Word/Excel

Communication skills

Teamwork

Tools

Word

Excel

Outlook

Job description

Position Summary

The FMS Account Coordinator will report to the Reimbursement Manager and will assist with the process of the Financial Management Services program. They will perform duties such as processing referrals, contacting clients, family members, vendors, and Regional Center Case Managers. The position is intended for those who can handle fast-paced environments while producing quality work.

Job Description

Position: FMS Account Coordinator

Pay Range: $24.00-$27.00 PER HR

Reporting To: Reimbursement Manager

Work Type: On-site

Position Summary

The FMS Account Coordinator will report to the Reimbursement Manager and will assist with the process of the Financial Management Services program. They will perform duties such as processing referrals, contacting clients, family members, vendors, and Regional Center Case Managers. The position is intended for those who can handle fast-paced environments while producing quality work.

Qualifications

• 1-2+ years of customer service and billing experience.
• Bilingual in English and Spanish preferred.
• Excellent customer service and communication/phone skills
• Strong organizational, prioritizing, and analytical skills.
• Attention to detail and accuracy in data entry and documentation.
• Ability to work with substantial amounts of data and make correct judgments.
• Ability to work independently and with others, including management.
• Ability to multi-task and prioritize needs to meet required timelines.
• Proficiency with Word, Excel, and Outlook (or similar e-mail software applications)
• A ‘can-do’ attitude and willing to jump in to assist with additional tasks.

Essential Duties And Responsibilities

• Provide excellent customer service when interacting with vendors and regional center case managers regarding referrals, authorizations, and payments, including communicating with clients and family members.
• Primary point of contact for case managers, vendors, clients, and family members.
• Process, review, and track referrals, and authorizations.
• Maintain, input, update, research and analyze patient account activity to maintain accuracy.
• Reviews patient accounts identify any missing information, follows up, and corrects accordingly.
• Keep up regular attendance and punctuality are essential for the smooth operation of this company.
• Working closely with both regional center case managers and accounting departments.
• Prepares reports as needed for census, tracking, and identifying on-reconciled authorizations.
• Other duties as assigned

Physical Requirements

• Stand, sit, talk, hear, reach, stoop, kneel and use of hands and fingers to operate computer, telephone, and keyboard on a frequent basis (up to 75% of the time).
• Close vision requirements due to computer work.
• Light to moderate lifting may be required (up to 25lbs).