FMLA Leave Specialist: Compliance, Return-to-Work Expert

Sheakley; Oregon; Hybrid; USD 55,000 - 75,000; Full time

Job summary

The FMLA/Leave Specialist manages the full lifecycle of employee leave requests under FMLA, from initial intake through return-to-work. This role ensures compliance with regulations, coordinates communication between employees and clients, and maintains accurate, confidential records.

The specialist provides guidance on leave eligibility, gathers required documentation, tracks leave usage, and supports a smooth and timely return-to-work process while delivering strong customer service in a

Qualifications

• Ability to handle sensitive information and maintain a high level of confidentiality.
• Excellent customer service and communication skills.
• Proficient in Microsoft Office (Word, Outlook, Excel).
• Organized, detail-oriented and able to multi-task.

Responsibilities

• Communicates with clients and their employees regarding their needs for leave and/or modified work schedules.
• Handles the FMLA leave administration process from the client employees' initial notice of the need for leave to the return to work.
• Gathers required paperwork and designates leave as FMLA-qualifying; requests medical certification as needed.
• Tracks intermittent and reduced schedule leave use and maintains records.
• Maintains confidential records and communicates between employees and clients during leave.
• Oversees the return-to-work process for employees returning from extended FMLA.
• Maintains complete and accurate records of leave requests; keeps system notes updated.
• Keeps knowledge of FMLA regulations and meets deadlines; works independently or in a team.

Skills

Customer service

Communication

Microsoft Office

Organizational skills

Attention to detail

Multi-tasking

Confidentiality

Problem solving

Teamwork

Analytical skills

FMLA knowledge

Education

High School diploma or equivalent

Job description

The FMLA/Leave Specialist manages the full lifecycle of employee leave requests under FMLA, from initial intake through return-to-work. This role ensures compliance with regulations, coordinates communication between employees and clients, and maintains accurate, confidential records.

The specialist provides guidance on leave eligibility, gathers required documentation, tracks leave usage, and supports a smooth and timely return-to-work process while delivering strong customer service in a