The Leave Specialist administers and manages employee leave programs, ensuring compliance with regulations and company policies. They provide guidance to employees and managers, process claims, maintain accurate records, and analyze leave trends to improve program effectiveness. This role also supports reconciliation processes and helps develop policies and educational resources to enhance the employee experience.
Roles and Responsibilities
- Provides customer service and leave administration support to employees, researching and triaging issues with vendors to resolve concerns in a timely manner.
- Administers day-to-day operations of employee leave of absence programs, FMLA, PLOA, PPL, ADA, etc.
- Ensures all leave of absence programs comply with federal, state, and local regulations (e.g., ERISA, ACA, HIPAA).
- Monitors leaves of absence activity, including paid parental leave and ensures systems reflect accurate employee information.
- Assists in creation and delivery of leaves of absence communication materials, including brochures, newsletters, and presentations.
- Ensures accuracy of all Paid Parental Leave activity.