FMLA Leave Specialist

Sheakley; United States; On-site; USD 55,000 - 70,000; Full time

Job summary

Sheakley is seeking an FMLA Leave Specialist to manage the full lifecycle of employee leave from intake to return-to-work. You will ensure compliance with regulations, coordinate communications between employees and clients, and maintain accurate, confidential records in a fast-paced environment.

You will gather required documentation, designate leave as FMLA-qualifying, track intermittent and reduced schedule leave, and provide guidance on eligibility while delivering strong customer service.

Qualifications

• Sensitive information handling and confidentiality.
• Outinggoing/energetic with self-motivation and discipline.
• Proficient in Microsoft Office (Word, Outlook, Excel).
• Excellent customer service and communication skills.
• Organized with strong attention to detail and multitasking.
• Able to work in a fast-paced environment, independently or in a team.
• Strong analytical and problem-solving skills.
• Ability to collaborate effectively to build consensus.

Responsibilities

• Manage the full lifecycle of FMLA leave from intake to return-to-work.
• Coordinate communications between employees, clients and HR.
• Gather required documentation and designate FMLA-qualifying leave.
• Track intermittent and reduced schedule leave usage.
• Maintain confidential, accurate leave records and notes.
• Provide guidance on leave eligibility and required documentation.
• Maintain knowledge of FMLA regulations and deadlines.
• Meet deadlines and work independently or in a team.

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Job Summary

The FMLA/Leave Specialist manages the full lifecycle of employee leave requests under FMLA, from initial intake through return-to-work. This role ensures compliance with regulations, coordinates communication between employees and clients, and maintains accurate, confidential records. The specialist provides guidance on leave eligibility, gathers required documentation, tracks leave usage, and supports a smooth and timely return-to-work process while delivering strong customer service in a fast-paced environment.

• Communicates with clients and their employees regarding their needs for leave and/or modified work schedules. Ensures that employees are aware of their responsibilities and of any documentation and notice required to qualify for and to take leave
• Handles the FMLA leave administration process from the client employees’ initial notice of the need for leave to the return to work. This includes gathering required paperwork, designating leave as FMLA-qualifying, requesting medical certification as needed, and tracking intermittent and reduced schedule leave use
• Maintains reasonable communication with clients and client employees on leave to facilitate smooth and timely return to work; relays communication between employees and the client during leave within reason
• Oversees the return-to-work process for employees returning from extended FMLA
• Maintains complete and accurate records of leave requests, keeping system notes updated
• Preserves confidentiality of. client employee medical documentation and files
• Maintains knowledge of FMLA regulations
• Able to meet deadlines, work independently as well as in a team environment
• Performs other related duties as assigned

Qualifications

• Ability to handle sensitive information and maintain a high level of confidentiality
• Outgoing personality, self-motivated and self-disciplined
• Proficient in Microsoft Office (Word, Outlook, Excel)
• Excellent customer service and communication skills
• Organized, attention to detail, flexibility and strong ability to multi-task
• Ability to work in a fast paced environment individually or as a team
• Excellent analytical and problem-solving skills
• Effectively work with others to build consensus and rapport

Education and Experience

• Knowledge and skills at a level normally acquired through the completion of a High School education or equivalent experience
• 2 years of HR experience preferred
• Completion of specialized certification or training on FMLA/leave administration a plus

Physical Demands

• Ability to sit for prolonged periods of time
• Ability to lift and move 25 lbs

This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.