FMLA & Leave Programs Specialist

Sherpa | Recruiting, Staffing & Consulting; Charlotte (NC); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

BCBSNC Blue Options PPO

Pre-taxed premiums

Employer pays portion of employee-only

90 day waiting period

Job summary

Sherpa | Recruiting, Staffing & Consulting in Charlotte, NC seeks a Leave Of Absence Coordinator to administer FMLA and other leaves, ensuring policy and regulatory compliance in a fast-paced environment.

You will manage high-volume calls, document within CRM and Absence Tracker, coordinate with managers and associates, and handle state leave processes. This role requires accuracy, multitasking, and strong communication skills in a full-time position with benefits.

Qualifications

• Bachelor’s degree or 3+ years of experience supporting leave of absence inquiries.
• Knowledge of federal and state leave regulations including FMLA; STD/ADA familiarity a plus.
• Minimum 3 years in a customer support role.

Responsibilities

• Administer Family Medical Leave (FMLA) and other applicable leave programs, ensuring compliance with company policies and regulatory requirements.
• Manage high-volume inbound calls while handling multiple tasks and competing priorities.
• Capture and document leave-related information within CRM and Absence Tracker systems.
• Research and resolve discrepancies between associates and leave requests.
• Review file notes and clearly explain leave processes to associates and managers.
• Compile employee data and submit required documentation for state leave programs.
• Complete associated leave tasks, including managing Helix cases and organizing documentation within the Absence Tracker system.
• Communicate leave updates and changes via phone, case management systems, and email.
• Maintain accurate records and ensure timely follow-up on all leave-related matters.

Skills

Verbal communication

Active listening

Organizational skills

Multitasking

Analytical thinking

Problem solving

Microsoft Office

Education

Bachelor’s degree or 3+ years of leave-of-absence experience

Tools

Microsoft Office (Excel, Word, Teams, Office 365)

Job description

Sherpa | Recruiting, Staffing & Consulting in Charlotte, NC seeks a Leave Of Absence Coordinator to administer FMLA and other leaves, ensuring policy and regulatory compliance in a fast-paced environment.

You will manage high-volume calls, document within CRM and Absence Tracker, coordinate with managers and associates, and handle state leave processes. This role requires accuracy, multitasking, and strong communication skills in a full-time position with benefits.