LOA ADA Support

Sherpa | Recruiting, Staffing & Consulting; Charlotte (NC); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical plan

Pre-tax premiums

Employer contributes to premium

Dental & Vision plans

Job summary

Sherpa | Recruiting, Staffing & Consulting is seeking an Leave Of Absence Coordinator in Charlotte, NC. The role administers FMLA and other leave programs, ensuring regulatory compliance and serving as the primary contact for leave inquiries.

You will manage documentation, case tracking, and data entry across CRM and Absence Tracker systems in a fast-paced environment, coordinating with managers and associates to resolve discrepancies and provide timely updates.

Qualifications

• Bachelor's degree or 3+ years of experience supporting leave of absence inquiries.
• Working knowledge of federal and state leave regulations, including FMLA; familiarity with STD and ADA is a plus.
• Minimum of 3 years of experience in a customer support capacity.
• Strong verbal communication and active listening skills.
• Excellent organizational skills with strong attention to detail.
• Proven ability to manage multiple priorities in a fast-paced, high-volume environment.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Word, Teams, Office 365).

Responsibilities

• Administer Family Medical Leave (FMLA) and other applicable leave programs, ensuring compliance with company policies and regulatory requirements.
• Manage high-volume inbound calls while handling multiple tasks and competing priorities.
• Capture and document leave-related information within CRM and Absence Tracker systems.
• Research and resolve discrepancies between associates and leave requests.
• Review file notes and clearly explain leave processes to associates and managers.
• Compile employee data and submit required documentation for state leave programs.
• Complete associated leave tasks, including managing Helix cases and organizing documentation within the Absence Tracker system.
• Communicate leave updates and changes via phone, case management systems, and email.
• Maintain accurate records and ensure timely follow-up on all leave-related matters.

Skills

Verbal communication

Active listening

Organizational skills

Multitasking

Analytical thinking

Problem-solving

Education

Bachelor's degree or 3+ years experience

Tools

Microsoft Office

Job description

Compensation: To $22.50/hr.

Job Overview – Leave Of Absence Coordinator – 34456

The Leave of Absence Administrator supports managers and associates by administering Family Medical Leave and other leave programs, ensuring compliance with company policies and federal/state regulations. This role serves as a primary point of contact for leave-related inquiries while managing documentation, case tracking, and system updates in a high-volume, fast-paced environment.

• Administer Family Medical Leave (FMLA) and other applicable leave programs, ensuring compliance with company policies and regulatory requirements
• Manage high-volume inbound calls while handling multiple tasks and competing priorities
• Capture and document leave-related information within CRM and Absence Tracker systems
• Research and resolve discrepancies between associates and leave requests
• Review file notes and clearly explain leave processes to associates and managers
• Compile employee data and submit required documentation for state leave programs
• Complete associated leave tasks, including managing Helix cases and organizing documentation within the Absence Tracker system
• Communicate leave updates and changes via phone, case management systems, and email
• Maintain accurate records and ensure timely follow-up on all leave-related matters

Requirements

• Bachelor's degree or 3+ years of experience supporting leave of absence inquiries
• Working knowledge of federal and state leave regulations, including FMLA; familiarity with STD and ADA is a plus
• Minimum of 3 years of experience in a customer support capacity
• Strong verbal communication and active listening skills
• Excellent organizational skills with strong attention to detail
• Proven ability to manage multiple priorities in a fast-paced, high-volume environment
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office (Excel, Word, Teams, Office 365)

Sherpa Benefits

• Must be a full-time employee (30+ weekly hours/+130 hours per month) to be eligible
• Medical plan offered is BCBSNC Blue Options PPO
• Premiums will be pre-taxed
• Sherpa pays a portion of the Employee only premium for medical
• 90 day waiting period from date of hire
• Medical, Dental, and Vision plans

Additional Job Details

Seniority Level: Associate

About Our Process

• We will notify you if you are selected as a candidate for this role. If not, but you fit our specializations, we'll consider you for future openings, and encourage you to apply for other Sherpa roles you're qualified for/interested in.
• Non-Local Candidates: Please note that you are competing with local candidates who don’t require relocation expenses and can start quickly, so let us know if you have plans to move to the area soon.
• Candidates for all Sherpa opportunities must be authorized to work in the United States.
• Sherpa is an Equal Opportunity Employer.