FMLA & ADA Leave Coordinator

Sherpa | Recruiting, Staffing & Consulting; Charlotte (NC); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical plan

Pre-tax premiums

Employer contributes to premium

Dental & Vision plans

Job summary

Sherpa | Recruiting, Staffing & Consulting is seeking an Leave Of Absence Coordinator in Charlotte, NC. The role administers FMLA and other leave programs, ensuring regulatory compliance and serving as the primary contact for leave inquiries.

You will manage documentation, case tracking, and data entry across CRM and Absence Tracker systems in a fast-paced environment, coordinating with managers and associates to resolve discrepancies and provide timely updates.

Qualifications

• Bachelor's degree or 3+ years of experience supporting leave of absence inquiries.
• Working knowledge of federal and state leave regulations, including FMLA; familiarity with STD and ADA is a plus.
• Minimum of 3 years of experience in a customer support capacity.
• Strong verbal communication and active listening skills.
• Excellent organizational skills with strong attention to detail.
• Proven ability to manage multiple priorities in a fast-paced, high-volume environment.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Word, Teams, Office 365).

Responsibilities

• Administer Family Medical Leave (FMLA) and other applicable leave programs, ensuring compliance with company policies and regulatory requirements.
• Manage high-volume inbound calls while handling multiple tasks and competing priorities.
• Capture and document leave-related information within CRM and Absence Tracker systems.
• Research and resolve discrepancies between associates and leave requests.
• Review file notes and clearly explain leave processes to associates and managers.
• Compile employee data and submit required documentation for state leave programs.
• Complete associated leave tasks, including managing Helix cases and organizing documentation within the Absence Tracker system.
• Communicate leave updates and changes via phone, case management systems, and email.
• Maintain accurate records and ensure timely follow-up on all leave-related matters.

Skills

Verbal communication

Active listening

Organizational skills

Multitasking

Analytical thinking

Problem-solving

Education

Bachelor's degree or 3+ years experience

Tools

Microsoft Office

Job description

Sherpa | Recruiting, Staffing & Consulting is seeking an Leave Of Absence Coordinator in Charlotte, NC. The role administers FMLA and other leave programs, ensuring regulatory compliance and serving as the primary contact for leave inquiries.

You will manage documentation, case tracking, and data entry across CRM and Absence Tracker systems in a fast-paced environment, coordinating with managers and associates to resolve discrepancies and provide timely updates.