HR Leave of Absence & Accommodations Specialist | FMLA / ADA

Pyramid Consulting, Inc; Raleigh (NC); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Pyramid Consulting, Inc. seeks an HR Leave of Absence & Accommodations Specialist to lead FMLA/ADA programs and complex employee cases in Raleigh on a hybrid, 06+ month contract.

You will navigate leave policies, accommodations, and regulatory requirements while coordinating with HR, Legal, and Benefits teams. The role requires strong case-management, documentation, and communication skills, plus hands-on experience with Workday and ServiceNow.

Qualifications

• Bachelor's degree with 5+ years in relevant experience, or Master's with 3+ years of relevant experience.
• Progressive experience in Leave of Absence, Disability Management, Workplace Accommodations, Benefits, Employee Relations, HR Operations, or HR Shared Services.
• Hands-on experience with leave administration and complex employee cases.
• Strong knowledge of FMLA and ADA/ADAAA.
• Experience with ADA interactive process and accommodation requirements.
• Understanding of federal, state, and local leave requirements.
• Experience handling sensitive or escalated employee matters.
• Experience with Workday and ServiceNow.

Responsibilities

• Serve as SME on Leave of Absence and Accommodations policies, processes, case practices, and regulatory requirements.
• Manage and advise on complex and escalated leave, disability, accommodation, and return-to-work cases.
• Support the ADA interactive process, including documentation review and outcome communication.
• Draft complex employee and manager communications that may require Legal review.
• Provide guidance to teammates regarding case routing, escalation criteria, and standard work.
• Coach and mentor team members to improve case quality and compliance.
• Partner with HR, Legal, Employee Relations, Benefits, Payroll, Risk, and leadership to resolve complex matters.
• Support case audits and process adherence activities.

Skills

FMLA knowledge

ADA knowledge

Case management

Documentation

Communication skills

Confidentiality

Education

Bachelor's degree

Master's degree

Tools

Workday

ServiceNow

HRIS

Job description

Immediate need for a talented HR Leave of Absence & Accommodations Specialist | FMLA / ADA. This is 06+ Months Contract opportunity with long-term potential and is located in Raleigh, NC (Hybrid).

Job ID:26-27345

Pay Range: $40 - $49/hour. Traveler benefits as per agency package. (Benefits vary by vendor and assignment.)

Key Responsibilities:

• Serve as a subject matter expert on Leave of Absence and Accommodations policies, processes, case practices, and regulatory requirements.
• Manage and advise on complex and escalated leave, disability, accommodation, and return-to-work cases.
• Support the ADA interactive process, including documentation review, employee and manager consultation, solution exploration, and outcome communication.
• Apply knowledge of FMLA, ADA, state and local leave laws, disability programs, and accommodation requirements to individual employee situations.
• Partner with employees and people leaders to explain leave and accommodation requirements, processes, options, and next steps.
• Maintain detailed, accurate, confidential, and legally defensible case documentation.
• Document case rationale, risk considerations, decisions, communications, and interactive-process activities.
• Draft complex employee and manager communications that may require review by Legal or Employee Relations.
• Provide guidance to Leave & Accommodations Specialists regarding case routing, documentation, escalation criteria, policy interpretation, and standard work.
• Coach and mentor team members to improve case quality, consistency, compliance, and employee experience.
• Partner with HR, Legal, Employee Relations, Benefits, Payroll, Risk, HR Shared Services, third-party administrators, and business leaders to resolve complex matters.
• Support case audits, documentation reviews, compliance assessments, and process adherence activities.
• Identify process gaps and lead practical process improvement and standardization initiatives.
• Help develop and maintain SOPs, templates, knowledge articles, training materials, and case guidance.
• Recognize high-risk, legally sensitive, ambiguous, or precedent-setting situations and expedite appropriately.

Key Requirements and Technology Experience:

• Bachelor's degree with 5+ years of relevant experience, or Master's degree with 3+ years of relevant experience.
• Progressive experience in Leave of Absence, Disability Management, Workplace Accommodations, Benefits, Employee Relations, HR Operations, or HR Shared Services.
• Hands-on experience with leave administration and complex employee cases.
• Strong knowledge of FMLA and ADA/ADAAA.
• Experience with workplace accommodations and the ADA interactive process.
• Understanding of federal, state, and local leave requirements.
• Experience handling sensitive or escalated employee matters.
• Strong case documentation and case-management skills.
• Ability to exercise sound judgment when dealing with complex, sensitive, or ambiguous situations.
• Strong written and verbal communication skills.
• Ability to communicate complex policies and regulatory requirements to employees, managers, and HR stakeholders.
• Experience working with confidential employee information.
• Strong attention to detail and organizational skills.
• Experience with Workday and ServiceNow.
• Experience with HRIS, case-management, payroll, benefits, or leave-management platforms.
• Experience supporting disability, STD, LTD, workers' compensation, or return-to-work programs.
• Experience partnering with Legal and Employee Relations.
• Experience coaching or mentoring HR/Leave Specialists.
• Experience developing SOPs, knowledge articles, training materials, and standard work.
• HR or leave-related certification such as PHR, SPHR, CLMS, CEBS, or CPDM.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.