Floral Design & Customer Service Specialist

Kroger Family of Companies; Newport (KY); On-site; USD 26,000 - 36,000; Full time

Job summary

Kroger Family of Companies is seeking a Floral Associate to assist in the design and merchandising of floral items for display and customer orders. You will greet customers, create arrangements, handle packaging, and help maintain the department's appearance.

The role emphasizes friendly, professional customer service, accurate record-keeping, and adherence to store policies. Weekend and holiday flexibility is required in this fast-paced grocery environment.

Qualifications

• Demonstrates effective written and oral communication skills.
• Able to read shelf tags, signs, product labels, training materials, and bulletins.
• Able to multitask, set priorities, present information in a professional manner and work with all levels of the organization.
• Personal initiative and follow through to completion.
• Able to work as part of a team in a fast-paced environment.
• Possess abilities and skills for effective production, merchandising, and customer services.
• Must be able to work with cleaning solutions, safely use sharp tools, and operate production equipment.

Responsibilities

• Assist and greet customers promptly and provide great service.
• Be prompt, tactful, calm, courteous, and professional in all interactions.
• Help design and create floral arrangements and/or other items to fill customer orders.
• Package orders effectively, safely and efficiently.
• Keep merchandise and supplies in their proper areas.
• Maintain customer records and files properly.
• Assist customers in location and selecting items.
• Handle telephone calls and orders promptly and courteously.
• Assist in decorating and merchandising the department.
• Keep carts, tools, and supplies in their designated areas and well organized.
• Keep floors clean, safe, and free from clutter.
• Maintain plants, process and prepare flower arrangements and fill balloons.
• Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.
• Adhere to company policies and procedures, as well as state and federal laws.
• Operate cash register in accordance with company procedures, as applicable.
• Maintain flexibility to work weekends and holidays as needed.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

Written & oral communication

Read shelf tags & labels

Multitasking & prioritization

Personal initiative

Teamwork in fast-paced env

Customer service focus

Safe handling of tools & equipment

Tools

Cash register

Job description

Kroger Family of Companies is seeking a Floral Associate to assist in the design and merchandising of floral items for display and customer orders. You will greet customers, create arrangements, handle packaging, and help maintain the department's appearance.

The role emphasizes friendly, professional customer service, accurate record-keeping, and adherence to store policies. Weekend and holiday flexibility is required in this fast-paced grocery environment.