Floral Design & Customer Service Associate

Kroger; Waterville Township (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee assistance program

Tuition reimbursement

Associate discounts

Career growth

Job summary

Kroger is hiring for a floral department associate to assist in designing and merchandising floral items, greet customers, and fulfill orders. You will help with packaging, inventory, and cashier duties while maintaining a clean, organized department.

The role requires strong communication, teamwork, and the ability to work weekends or holidays as needed. Experience in grocery retail and customer service is preferred.

Qualifications

• Demonstrates effective written and oral communication skills.
• Ability to read shelf tags, signs, product labels, training materials, and bulletins.
• Ability to multi-task, set priorities, present information in a professional manner and work with all levels of the organization.
• Personal initiative and follow through to completion.
• Ability to work as part of a team in a fast-paced environment.
• Possess abilities and skills for effective production, merchandising, and customer services.
• Must be able to work with various cleaning solutions, safely use sharp tools, and carefully operate all production equipment.
• Past work record reflects dependability and integrity.
• Knowledge of applicable laws and regulations related to employment practices, and safety.
• Experience in grocery retail and customer service.
• Experience in operating a cash register and making change.

Responsibilities

• Assist and greet customers promptly and provide them with great service
• Be prompt, tactful, calm, courteous, and professional in all interactions
• Help design and create floral arrangements and/or other items to fill customer orders
• Package orders effectively, safely and efficiently
• Keep merchandise and supplies in their proper areas
• Maintain customer records and files properly
• Assist customers in location and selecting items
• Handle telephone calls and orders promptly and courteously
• Assist in decorating and merchandising the department
• Keep carts, tools, and supplies in their designated areas and well organized
• Keep floors clean, safe, and free from clutter
• Maintain plants, process and prepare flower arrangements and fill balloons
• Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise
• Adhere to company policies and procedures, as well as state and federal laws
• Operate cash register in accordance with company procedures, as applicable
• Maintain flexibility to work weekends and holidays as needed
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

Customer service

Communication

Multi-tasking

Teamwork

Shelf tag reading

Safety awareness

Cash handling

Phone etiquette

Education

High school diploma or equivalent

Tools

Cash register operation

Job description

Kroger is hiring for a floral department associate to assist in designing and merchandising floral items, greet customers, and fulfill orders. You will help with packaging, inventory, and cashier duties while maintaining a clean, organized department.

The role requires strong communication, teamwork, and the ability to work weekends or holidays as needed. Experience in grocery retail and customer service is preferred.