Floral Design & Customer Service Specialist

Kroger; Cold Spring (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in United States is seeking a floral team member to assist in designing and merchandising floral items, greet customers, and fulfill orders. You will package orders, maintain displays, and help staff in a fast-paced environment.

The role requires strong customer service, the ability to read shelf tags, and teamwork, with flexibility to work weekends and holidays as needed. Safety and accuracy are emphasized in all duties.

Qualifications

• Demonstrates effective written and oral communication skills.
• Ability to read shelf tags, signs, product labels, training materials, and bulletins.
• Ability to multi-task, set priorities, present information in a professional manner and work with all levels of the organization.
• Personal initiative and follow through to completion.
• Ability to work as part of a team in a fast-paced environment.
• Possess abilities and skills for effective production, merchandising, and customer services related to sale of merchandise.
• Must be able to work with various cleaning solutions, safely use sharp tools, and carefully operate all production equipment.

Responsibilities

• Assist and greet customers promptly and provide them with great service
• Be prompt, tactful, calm, courteous, and professional in all interactions
• Help design and create floral arrangements and/or other items to fill customer orders
• Package orders effectively, safely and efficiently
• Keep merchandise and supplies in their proper areas
• Maintain customer records and files properly
• Assist customers in location and selecting items
• Handle telephone calls and orders promptly and courteously
• Assist in decorating and merchandising the department
• Keep carts, tools, and supplies in their designated areas and well organized
• Keep floors, clean, safe, and free from clutter
• Maintain plants, process and prepare flower arrangements and fill balloons
• Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise
• Adhere to company policies and procedures, as well as state and federal laws
• Operate cash register in accordance with company procedures, as applicable
• Maintain flexibility to work weekends and holidays as needed
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

Communication

Shelf labeling reading

Multi-tasking

Teamwork

Customer service

Tools

Cash register

Job description

Kroger in United States is seeking a floral team member to assist in designing and merchandising floral items, greet customers, and fulfill orders. You will package orders, maintain displays, and help staff in a fast-paced environment.

The role requires strong customer service, the ability to read shelf tags, and teamwork, with flexibility to work weekends and holidays as needed. Safety and accuracy are emphasized in all duties.