Floral Department Lead — Customer Experience & Merchandising

Kroger Family of Companies; Glenview (IL); On-site; USD 27,000 - 30,000; Full time

Job summary

Kroger Family of Companies is seeking a team-oriented associate in Glenview, IL to deliver exceptional customer service and maintain a safe, clean department environment. You will assist the department manager in achieving sales goals and ensure product knowledge is up to date for customers.

The role emphasizes customer first principles, strong communication, and adherence to company policies and safety procedures. Prior retail or floral experience is a plus.

Qualifications

• Must be able to handle stressful situations.
• Excellent communication skills are required.
• Basic mathematical calculations needed for transactions.

Responsibilities

• Assist the department manager in achieving sales and profit goals.
• Maintain a safe, clean environment to encourage customer return.
• Answer questions about department products and assist customers.

Skills

Stress management

Effective communication

Basic math

Floral experience

Retail experience

Second language

Education

High school diploma or equivalent

Job description

Kroger Family of Companies is seeking a team-oriented associate in Glenview, IL to deliver exceptional customer service and maintain a safe, clean department environment. You will assist the department manager in achieving sales goals and ensure product knowledge is up to date for customers.

The role emphasizes customer first principles, strong communication, and adherence to company policies and safety procedures. Prior retail or floral experience is a plus.