Floral Design & Customer Service Associate

Kroger; Chillicothe (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Employee counseling (EAP)

Associate discounts

Tuition reimbursement

Career growth opportunities

Job summary

Kroger in Chillicothe, IL is hiring a friendly Floral Associate to assist in designing and merchandising floral items, greet customers, and provide outstanding service. You will help create arrangements, process orders, and keep displays fresh and organized.

This role supports the store's floral department and broader customer service goals, with flexibility to work weekends and holidays. Experience in grocery retail or customer service is beneficial; training is provided.

Qualifications

• Demonstrates effective written and oral communication skills.
• Ability to read shelf tags, signs, product labels, training materials, and bulletins.
• Ability to multi-task, set priorities, present information professionally and work with all levels.
• Personal initiative and follow through to completion.
• Ability to work as part of a team in a fast-paced environment.
• Experience in grocery retail and customer service.
• Experience in operating a cash register and making change.

Responsibilities

• Assist and greet customers promptly and provide them with great service.
• Be prompt, tactful, calm, courteous, and professional in all interactions.
• Help design and create floral arrangements and/or other items to fill customer orders.
• Package orders effectively, safely and efficiently.
• Keep merchandise and supplies in their proper areas.
• Maintain customer records and files properly.
• Assist customers in location and selecting items.
• Handle telephone calls and orders promptly and courteously.
• Assist in decorating and merchandising the department.
• Keep carts, tools, and supplies in their designated areas and well organized.
• Keep floors clean, safe, and free from clutter.
• Maintain plants, process and prepare flower arrangements and fill balloons.
• Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.
• Adhere to company policies and procedures, as well as state and federal laws.
• Operate cash register in accordance with company procedures, as applicable.
• Maintain flexibility to work weekends and holidays as needed.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Communication

Read shelf tags

Multi-tasking

Team player

Customer service

Production & merchandising

Safety protocols

Cash handling

Dependability & integrity

Legal compliance

Tools

Cash register

POS system

Job description

Kroger in Chillicothe, IL is hiring a friendly Floral Associate to assist in designing and merchandising floral items, greet customers, and provide outstanding service. You will help create arrangements, process orders, and keep displays fresh and organized.

This role supports the store's floral department and broader customer service goals, with flexibility to work weekends and holidays. Experience in grocery retail or customer service is beneficial; training is provided.