Floral Designer & Customer Experience Specialist

The Kroger Co.; Wheeling (AR); On-site; USD 17,000 - 21,000; Full time

Job summary

The Kroger Co. is seeking a Floral Department Associate to assist in designing and merchandising floral items and to provide exceptional customer service.

You will greet customers, help create arrangements, package orders, operate the register, and keep the department neat and well-stocked. Responsibilities include assisting customers with selections, maintaining records, supporting department decor, and ensuring safety and cleanliness across the sales floor.

Qualifications

• Demonstrates effective written and oral communication skills.
• Ability to read shelf tags, signs, product labels, training materials, and bulletins.
• Ability to multi-task, set priorities, present information professionally, and work with all levels.
• Personal initiative and follow through to completion.
• Ability to work as part of a team in a fast-paced environment.

Responsibilities

• Assist and greet customers promptly and provide them with great service
• Be prompt, tactful, calm, courteous, and professional in all interactions
• Help design and create floral arrangements and/or other items to fill customer orders
• Package orders effectively, safely and efficiently
• Keep merchandise and supplies in their proper areas
• Maintain customer records and files properly
• Assist customers in locating and selecting items
• Handle telephone calls and orders promptly and courteously
• Assist in decorating and merchandising the department
• Keep carts, tools, and supplies in designated areas and well organized
• Keep floors clean, safe, and free from clutter
• Maintain plants, process and prepare flower arrangements and fill balloons
• Maintain proper signage, product rotation, freshness, quantity, quality and space allocation
• Adhere to company policies and procedures, as well as state and federal laws
• Operate cash register in accordance with company procedures
• Maintain flexibility to work weekends and holidays as needed
• Must be able to perform essential functions with or without reasonable accommodation

Skills

Written & oral communication

Reading labels & shelf tags

Multitasking

Teamwork

Customer service

Flexibility to work weekends/holidays

Job description

The Kroger Co. is seeking a Floral Department Associate to assist in designing and merchandising floral items and to provide exceptional customer service.

You will greet customers, help create arrangements, package orders, operate the register, and keep the department neat and well-stocked. Responsibilities include assisting customers with selections, maintaining records, supporting department decor, and ensuring safety and cleanliness across the sales floor.