Floral Department Lead & Customer Experience

Hy-Vee, Inc.; Lee's Summit (MO); On-site; USD 24,797,000 - 38,573,000; Full time

Job summary

Hy-Vee, Inc. in Missouri is seeking a Floral Department Manager to lead the Floral team, set quality standards, and drive department performance. You will manage pricing, promotions, and orders while delivering exceptional customer service.

The role requires strong leadership, commitment to teamwork, and the ability to train and develop staff, maintain inventory, and ensure freshness and profitability in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent.
• Over three years of related work experience preferred.

Responsibilities

• Set customer service standards and department profitability.
• Greet customers warmly and resolve concerns promptly and professionally.
• Understand and process FTD, interstore, Teleflora, and internet orders; maintain confidentiality on all orders placed including sender, recipient, order details, and cost.
• Recruit, hire, train, supervise, evaluate, and develop all department employees.
• Determine department goals with Store Director and establish weekly schedules and daily work plans.
• Inspect signage, displays, and merchandise for quality and quantity; order product for replenishment and ensure competitive pricing.
• Analyze weekly and monthly sales and trends, prepare ad projections, and write ads.
• Plan displays, promotions, and determine pre-orders to drive sales and customer engagement.
• Manage department bookkeeping, including extending and posting invoices and overseeing financial procedures.
• Conduct and control department inventory and ensure proper temperatures and storage procedures are maintained to guarantee freshness and control shrink.
• Understand and troubleshoot department equipment and ensure maintenance is performed as needed.
• Unload trucks, check in delivered merchandise, and place product in appropriate storage areas.
• Have authority to approve employee discipline and recommend transfers, discharges, and wage increases.
• Attend meetings, seminars, and continuing education as assigned.
• Answer the phone promptly and provide friendly, helpful service to customers who call, including taking product orders.
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines.
• Pitch in with departmental duties and other tasks or special projects as they come up.

Skills

Customer service

Leadership

Pricing analysis

Communication

Sales analytics

Team development

Inventory control

Education

High school diploma or equivalent

Job description

Hy-Vee, Inc. in Missouri is seeking a Floral Department Manager to lead the Floral team, set quality standards, and drive department performance. You will manage pricing, promotions, and orders while delivering exceptional customer service.

The role requires strong leadership, commitment to teamwork, and the ability to train and develop staff, maintain inventory, and ensure freshness and profitability in a fast-paced retail environment.