Creative Floral Lead & Operations Manager

Socket.dev; Lincoln (NE); On-site; USD 23,000 - 32,000; Full time

Job summary

Hy-Vee is seeking a Floral Department Manager to lead the Floral Department with a focus on product quality, service, and department performance. You will manage pricing, promotions, and special orders while directing a team to deliver an exceptional customer experience.

You will set standards for cleanliness, employee relations, and operational efficiency, hire and develop staff, and ensure accurate handling of orders and inventory.

Qualifications

• Lead, motivate and develop a team in a fast-paced retail setting.
• Strong focus on customer service and department profitability.
• Ability to analyze sales data and trends to inform decisions.

Responsibilities

• Set standards for customer service, employee relations, cleanliness, sanitation, appearance, and department profitability.
• Create a friendly atmosphere by modeling great customer service and guiding the team.
• Greet customers, assist needs, and resolve concerns promptly and professionally.
• Process FTD, interstore, Teleflora, and internet orders with confidentiality.

Skills

Leadership

Customer service

Problem solving

Pricing math

Communication

Sales analysis

Confidential data handling

Education

High school diploma or equivalent

Job description

Hy-Vee is seeking a Floral Department Manager to lead the Floral Department with a focus on product quality, service, and department performance. You will manage pricing, promotions, and special orders while directing a team to deliver an exceptional customer experience.

You will set standards for cleanliness, employee relations, and operational efficiency, hire and develop staff, and ensure accurate handling of orders and inventory.