Floral Department Lead: Design, Orders & Team Coaching

Hy-Vee Inc; Albert Lea (MN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Pre-employment drug screen

Job summary

Hy-Vee Inc. is seeking a Floral Assistant Department Manager to lead the floral team, create custom arrangements, and ensure orders are fulfilled on time. You will train clerks and designers, manage daily schedules, and maintain department standards in a fast-paced retail setting.

The role emphasizes customer service, confidentiality of orders, and awareness of floral industry trends. Prior experience in floral departments and a high school diploma are preferred.

Qualifications

• High school diploma or equivalent experience; department training is helpful
• Over six months of similar or related experience preferred

Responsibilities

• Deliver outstanding customer service by greeting every customer warmly, counseling them on plant and floral care, taking special requests, and creating arrangements to their specifications
• Check orders for the day, set up a timeline and production schedule, and ensure all customer orders are fulfilled completely and on time
• Oversee floral designers and clerks by outlining duties, providing training including simple designs and phone order procedures, and following up to ensure tasks are completed
• Understand and process FTD, interstore, and Teleflora orders; maintain confidentiality on all orders placed including sender, recipient, order details, and cost
• Review the appearance of merchandise throughout the department and the store; inventory, replenish, and address damaged product
• Order flowers and supplies daily or as needed and receive deliveries, put product away, review invoices, and log in the record book
• Clean, process, and cut flowers appropriately and wrap with care to avoid damage
• Ensure the department is clean and neat including cases, shelves, and floors
• Identify key areas throughout the store to place specials and share ideas for arrangements for occasions such as weddings, funerals, and anniversaries
• Assist the manager with paperwork, scheduling, pricing, displays, promotions, and pre-orders
• Stay current on floral industry trends by reading industry references and remaining open to new ideas
• Assume management responsibilities in the absence of the Department Manager
• Answer the phone promptly and provide friendly, helpful service to customers who call, including taking product orders
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

Skills

Customer service

Leadership

Training

Floral knowledge

Communication

Problem solving

Mathematics

Education

High school diploma or equivalent

Job description

Hy-Vee Inc. is seeking a Floral Assistant Department Manager to lead the floral team, create custom arrangements, and ensure orders are fulfilled on time. You will train clerks and designers, manage daily schedules, and maintain department standards in a fast-paced retail setting.

The role emphasizes customer service, confidentiality of orders, and awareness of floral industry trends. Prior experience in floral departments and a high school diploma are preferred.