Floral Customer Service Specialist

Hy-Vee; Blue Springs (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

Hy-Vee is seeking a Floral Clerk to support the Floral Department with customer service, order taking, and basic floral design tasks. You will help customers choose arrangements, prepare products, and ensure a welcoming department environment.

We provide training and expect reliability, clear communication, and a positive, team-based approach. This is an on-site role requiring a customer-focused, detail-oriented individual who can manage multiple tasks efficiently.

Qualifications

• Demonstrated ability to greet customers with a smile and assist with floral orders.
• Ability to follow instructions in a fast-paced environment.
• Apply math skills in day-to-day tasks.
• Clear communication with customers and co-workers.
• Maintain confidentiality of order details.

Responsibilities

• Deliver outstanding customer service by greeting every customer with a smile and assisting them with placing floral orders in person or over the phone, including completing all required order paperwork
• Prepare, finish, and replenish product including small floral and greenery arrangements, corsages and boutonnieres, roses, carnations, balloon bouquets, bows, and other floral items
• Send and retrieve FTD, Teleflora, and computer orders; maintain confidentiality on all orders placed including sender, recipient, order details, and cost
• Review floral products for freshness and anticipate daily product needs for the department
• Water plants and maintain the overall appearance and cleanliness of the department including coolers, counters, floors, and sinks
• Prepare the daily delivery list and deliver orders as needed
• Unload trucks, place product in appropriate storage areas, check in product, put product away, and process invoices as needed
• Run the department register, receive payment, and make change as applicable
• Remove trash in a timely manner and assist with general department upkeep
• Answer the phone promptly and provide friendly, helpful service to customers who call
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

Skills

Customer service commitment

Problem solving

Math skills (fractions, decimals, and

Education

Less than high school diploma or equivalent accepted

Six months of similar or related work experience preferred

Job description

Hy-Vee is seeking a Floral Clerk to support the Floral Department with customer service, order taking, and basic floral design tasks. You will help customers choose arrangements, prepare products, and ensure a welcoming department environment.

We provide training and expect reliability, clear communication, and a positive, team-based approach. This is an on-site role requiring a customer-focused, detail-oriented individual who can manage multiple tasks efficiently.