Flooring Services Manager – Customer Experience & Ops

Service Pros Installation Group; Virginia; On-site; USD 65,000 - 90,000; Full time

Job summary

Service Pros Installation Group in the United States seeks a Service Manager to oversee the in-house flooring installation team and ensure exceptional customer experiences with Lowe’s. You will coordinate installations, support Lowe’s in-store activities, and nurture strategic relationships in the Virginia area.

The role requires a high school diploma or GED, 1–2 years of customer service management, and 3+ years flooring experience.

Qualifications

• 1-2 years of customer service management experience.
• 3 or more years of flooring experience is preferred.
• Ability to collaborate in a team.
• Strong problem-solving abilities.
• Commitment to ethical conduct and professionalism.

Responsibilities

• Oversee day-to-day functions of the Installation Coordinator Team.
• In-store (Lowe’s) support, engagement, focused on sales and education.
• Engagement in the Lowe’s Executive/VIP Program.
• Ensure high-quality installations, that exceed customer expectations.
• Maintain excellent customer satisfaction scores.
• Management of Warehouse Functions, Inventory, Staging, and Cleanliness.
• Manage relationships, negotiate pricing, and authorize payments for services.
• Analyze job profit margins and make informed decisions.
• Resolve escalated customer issues and conduct site visits when necessary.
• Provide guidance to installers and customers on installation and products.

Skills

Customer service management

Flooring experience

Team collaboration

Problem solving

Professionalism

Education

High School Diploma or GED

Job description

Service Pros Installation Group in the United States seeks a Service Manager to oversee the in-house flooring installation team and ensure exceptional customer experiences with Lowe’s. You will coordinate installations, support Lowe’s in-store activities, and nurture strategic relationships in the Virginia area.

The role requires a high school diploma or GED, 1–2 years of customer service management, and 3+ years flooring experience.