Flooring Install Coordinator: Scheduling & Customer Care

Service Pros Installation Group, INC; Plantation Hills (TN); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Dental Insurance

Medical Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K Company Match

Paid Time Off

Holiday Pay

Job summary

Service Pros Installation Group, INC in the United States seeks a Flooring Installation Coordinator who focuses on delivering exceptional customer service while coordinating with Lowe's Installed Sales staff and contractors to ensure project satisfaction.

You will handle administrative tasks such as reviewing contracts, scheduling installs, overseeing the installation process, and following up with customers.

Qualifications

• HS diploma or GED with 1–2 years related experience; customer service is a plus.
• Basic tech skills to use multiple screens; proficiency with MS Office and databases.
• Must be organized and efficient to support contractors and customers.

Responsibilities

• Review work orders for accuracy and resolve any labor or product issues.
• Schedule installations for customers and contractors.
• Review project details with the contractor prior to installation.
• Receive and resolve customer complaints and perform follow-up calls.
• Maintain inventory levels and stage materials for crew load outs.
• Load and unload trucks as needed.

Skills

Customer service

Scheduling

Data entry

Microsoft Office

Education

HS diploma

GED

Tools

Database software

Spreadsheet

Office Suite

Job description

Service Pros Installation Group, INC in the United States seeks a Flooring Installation Coordinator who focuses on delivering exceptional customer service while coordinating with Lowe's Installed Sales staff and contractors to ensure project satisfaction.

You will handle administrative tasks such as reviewing contracts, scheduling installs, overseeing the installation process, and following up with customers.