Installation Coordinator

Service Pros Installation Group, INC.; Virginia; Presencial; USD 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Dental Insurance

401K Company Match

PTO - Paid Time Off

Holiday Pay

Resumo da oferta

Service Pros Installation Group is seeking a Flooring Installation Coordinator to help ensure customer satisfaction by coordinating installs and liaising with Lowe's Installed Sales staff and contractors.

The role focuses on administrative support, reviewing contracts, scheduling, inventory staging, and follow-up to guarantee successful flooring projects, with a day shift and emphasis on high-quality service.

Qualificações

• High school diploma or GED with 1–2 years related experience; customer service experience is a plus.
• Basic computer skills across screens, databases, spreadsheets, email, and word processing.

Responsabilidades

• Reviews work orders for accuracy and resolves labor/product issues.
• Schedules customers and contractors for installations and appointments.
• Reviews project details with the contractor prior to installation.
• Handles customer complaints and follow-up calls.
• Maintains inventory levels and stages materials for crew loads.
• Loads/unloads trucks as needed.

Conhecimentos

Customer service

Organizational skills

Communication

Multitasking

Formação académica

High school diploma or GED

Ferramentas

MS Office

Database software

Descrição da oferta de emprego

Service Pros Installation Group is a family-owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. Service Pros Installation Group works as an exclusive flooring installation provider for Lowe's Home Improvement. We have workrooms across the Southeast, Northeast, and Midwest.

About Us

Service Pros Installation Group is a family-owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. Service Pros Installation Group works as an exclusive flooring installation provider for Lowe's Home Improvement. We have workrooms across the Southeast, Northeast, and Midwest.

Description

About Us

Service Pros Installation Group is a family-owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. Service Pros Installation Group works as an exclusive flooring installation provider for Lowe's Home Improvement. We have workrooms across the Southeast, Northeast, and Midwest.

Our Mission

We provide exceptional customer experiences through our passion for serving others.

Our Vision

We strive to improve the lives of our employees, customers, and contractors in the communities we serve every day.

Our Values

• Stewardship
• People
• Integrity
• Growth

Role Description

We are looking to hire someone in our Flooring Installation Coordinator position who enjoys their primary focus during their workday being customer service. The Flooring Installation Coordinator is a customer facing role and is responsible for partnering with Lowes Installed Sales staff and Service Pros Installation Groups Contractors to ensure customer satisfaction. The Flooring Installation Specialist is responsible for a variety of administrative support functions such as reviewing contracts, ensuring product delivery, scheduling installs, overseeing the installation process, and following up with customers to ensure satisfaction of flooring projects to name a few.

Essential Duties And Responsibilities

• Reviews work orders for accuracy, verifies information, and resolves any labor and/or product issues.
• Schedules customers and Contractors for installations and other appointments.
• Reviews project details for each job with the appropriate Contractor prior to the installation.
• Receives and solves customer complaints, issues, and performs customer follow-up calls.
• Ensures inventory levels are maintained and stages materials for crew load outs.
• Loads and unloads trucks with a forklift/pallet-jack/manually as needed.

Qualifications

• High school diploma or general education degree (GED) and one to two years related experience and/or training; Customer service experience is a plus.
• Basic tech skills to use multiple computer screens, knowledge of database, spreadsheet, email and word processing software/Microsoft Office.
• Must be able to remain organized and efficient to support the Contractors and customers.

Schedule

Day shift

Benefits

• Dental, Disability, Life, Medical and Vision Insurance
• 401K Company Match
• PTO - Paid Time Off
• Holiday Pay

Physical Environment

• Physical ability to lift 75 lbs. and be able to work within non-climate-controlled environments.