Installation Coordinator

Service Pros Installation Group, INC; Plantation Hills (TN); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Dental Insurance

Medical Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K Company Match

Paid Time Off

Holiday Pay

Job summary

Service Pros Installation Group, INC in the United States seeks a Flooring Installation Coordinator who focuses on delivering exceptional customer service while coordinating with Lowe's Installed Sales staff and contractors to ensure project satisfaction.

You will handle administrative tasks such as reviewing contracts, scheduling installs, overseeing the installation process, and following up with customers.

Qualifications

• HS diploma or GED with 1–2 years related experience; customer service is a plus.
• Basic tech skills to use multiple screens; proficiency with MS Office and databases.
• Must be organized and efficient to support contractors and customers.

Responsibilities

• Review work orders for accuracy and resolve any labor or product issues.
• Schedule installations for customers and contractors.
• Review project details with the contractor prior to installation.
• Receive and resolve customer complaints and perform follow-up calls.
• Maintain inventory levels and stage materials for crew load outs.
• Load and unload trucks as needed.

Skills

Customer service

Scheduling

Data entry

Microsoft Office

Education

HS diploma

GED

Tools

Database software

Spreadsheet

Office Suite

Job description

Description

About Us:

Service Pros Installation Group is a family-owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. Service Pros Installation Group works as an exclusive flooring installation provider for Lowe’s Home Improvement. We have workrooms across the Southeast, Northeast, and Midwest.

Our Mission

We provide exceptional customer experiences through our passion for serving others.

Our Vision

We strive to improve the lives of our employees, customers, and contractors in the communities we serve every day.

Our Values

Stewardship

People

Integrity

Growth

Role Description:

We are looking to hire someone in our Flooring Installation Coordinator position who enjoys their primary focus during their workday being customer service. The Flooring Installation Coordinator is a customer facing role and is responsible for partnering with Lowes Installed Sales staff and Service Pros Installation Groups Contractors to ensure customer satisfaction. The Flooring Installation Specialist is responsible for a variety of administrative support functions such as reviewing contracts, ensuring product delivery, scheduling installs, overseeing the installation process, and following up with customers to ensure satisfaction of flooring projects to name a few.

Essential Duties and Responsibilities:

• Reviews work orders for accuracy, verifies information, and resolves any labor and/or product issues.
• Schedules customers and Contractors for installations and other appointments.
• Reviews project details for each job with the appropriate Contractor prior to the installation.
• Receives and solves customer complaints, issues, and performs customer follow-up calls.
• Ensures inventory levels are maintained and stages materials for crew load outs.
• Loads and unloads trucks with a forklift/pallet-jack/manually as needed.

Requirements

Qualifications:

• High school diploma or general education degree (GED) and one to two years related experience and/or training; Customer service experience is a plus.
• Basic tech skills to use multiple computer screens, knowledge of database, spreadsheet, email and word processing software/Microsoft Office.
• Must be able to remain organized and efficient to support the Contractors and customers.

Schedule:

Day shift

Benefits:

• Dental, Disability, Life, Medical and Vision Insurance
• 401K Company Match
• PTO – Paid Time Off
• Holiday Pay

Physical Environment

• Physical ability to lift 75 lbs. and be able to work within non-climate-controlled environments.