Flooring Installation Manager – In-Store & VIP Program Lead

Service Pros Installation Group, INC.; Virginia; On-site; USD 50,000 - 80,000; Full time

Job summary

Service Pros Installation Group in Virginia is seeking a Service Manager to orchestrate the flooring installation process across assigned areas, lead the in-house Installation Coordinator Team, and deliver exceptional customer satisfaction while strengthening relationships with Lowe’s.

The role focuses on in-store Lowe's support, ensuring high-quality installations, managing warehouse operations, and guiding installers and customers on products and processes.

Qualifications

• High school diploma or GED required.
• 1-2 years of customer service management experience preferred.
• 3+ years flooring experience preferred.
• Ability to collaborate in a team.
• Strong problem-solving abilities.
• Commitment to ethical conduct and professionalism.

Responsibilities

• Oversee day-to-day functions of the Installation Coordinator Team.
• In-store (Lowe’s) support, engagement, focused on sales and education.
• Engagement in the Lowe’s Executive/VIP Program.
• Ensure high-quality installations, that exceed customer expectations.
• Maintain excellent customer satisfaction scores.
• Management of Warehouse Functions, Inventory, Staging, and Cleanliness.
• Manage relationships, negotiate pricing, and authorize payments for services.
• Analyze job profit margins and make informed decisions.
• Resolve escalated customer issues and conduct site visits when necessary.
• Provide guidance to installers and customers on installation and products.

Skills

Customer service management

Team collaboration

Problem solving

Ethical conduct

Education

High school diploma or GED

Job description

Service Pros Installation Group in Virginia is seeking a Service Manager to orchestrate the flooring installation process across assigned areas, lead the in-house Installation Coordinator Team, and deliver exceptional customer satisfaction while strengthening relationships with Lowe’s.

The role focuses on in-store Lowe's support, ensuring high-quality installations, managing warehouse operations, and guiding installers and customers on products and processes.