Flooring Sales Associate — Customer-First & Growth

Floor & Decor Holdings Inc.; Midlothian (VA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Paid vacation and sick time

Job summary

Floor & Decor Holdings Inc. is seeking friendly Sales Associates to provide accurate service on the sales floor, help customers find products, and keep the store clean, stocked, and safe. The role supports a fast-paced environment with emphasis on customer satisfaction and teamwork.

Both full-time and part-time opportunities are available with a pay range of $15.00–$20.00 per hour. Floor & Decor offers benefits and pathways for career advancement, with a strong focus on safety and exceptional

Qualifications

• Must be 18 years or older.
• Knowledge of basic math skills.
• Customer service experience.
• Ability to handle multiple tasks and work well under pressure.
• Some positions may require forklift certifications through F&D.
• Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test.

Responsibilities

• Connect with customers, ask about their projects, recommend products and excite customers about their purchase.
• Provide above and beyond customer service and exceed customer expectations when assisting customers.
• Maintain the in-stock condition of assigned areas and ensure it is clean, shoppable and safe.
• Work in cooperation with management and team members to achieve sales goals.
• Process customers at checkout using POS system.
• Process customer refunds and exchanges according to established guidelines.
• Follow established cash, check and credit card acceptance procedures.
• Create price tags and merchandise signs.
• Stock, tag and display merchandise.
• Act in line with company values and safety processes.
• Answer telephone according to company guidelines.
• Be available to assist in other areas of the store as needed.
• Work in a fast pace environment with accuracy.

Skills

Friendly and enthusiastic

Entrepreneur and hard-working

Honest and accountable

Excellent communication and listening

Knowledge of basic math skills

Customer service experience

Ability to handle multiple tasks under

Forklift certification (F&D)

Job description

Floor & Decor Holdings Inc. is seeking friendly Sales Associates to provide accurate service on the sales floor, help customers find products, and keep the store clean, stocked, and safe. The role supports a fast-paced environment with emphasis on customer satisfaction and teamwork.

Both full-time and part-time opportunities are available with a pay range of $15.00–$20.00 per hour. Floor & Decor offers benefits and pathways for career advancement, with a strong focus on safety and exceptional