Flooring Sales Associate — Customer Experience Pro

Floor & Decor Holdings Inc.; Highlands Ranch (CO); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

401k with match

Employee Stock Purchase Plan

Medical, Dental, Vision Insurance

Paid vacation and holidays

Volunteer Time Off

Job summary

Floor & Decor is looking for friendly, customer-focused Sales Associates to join our Colorado team. You will help customers find products, explain features, and ensure a smooth checkout experience in a fast-paced retail setting.

We offer full-time and part-time roles with opportunities to grow, comprehensive benefits, and a supportive team. Join us on the sales floor where accuracy and service matter from opening to close.

Qualifications

• Must be 18 years or older.
• Knowledge of basic math skills.
• Customer service experience.
• Ability to handle multiple tasks and work well under pressure.
• Some positions may require forklift certifications through F&D.
• Where permissible by state law, certification to use heavy equipment requires passing a drug test.

Responsibilities

• Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.
• Provide above and beyond customer service and exceed customer expectations when assisting customers.
• Maintain the in-stock condition of assigned areas and ensure it is clean, shoppable and safe.
• Work in cooperation with management and team members to achieve sales goals.
• Process customers at checkout using point of sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Follow established cash, check and credit card acceptance procedures.
• Create price tags and merchandise signs.
• Stock, tag and display merchandise.
• Act and work in a manner consistent with the company’s core values.
• Demonstrate and understand compliance of the company’s safety processes.
• Answer telephone according to the company guidelines.
• Be available to assist in other areas of the store as needed.
• Work in a fast pace environment with accuracy.

Skills

Friendly attitude

Honesty

Communication skills

Job description

Floor & Decor is looking for friendly, customer-focused Sales Associates to join our Colorado team. You will help customers find products, explain features, and ensure a smooth checkout experience in a fast-paced retail setting.

We offer full-time and part-time roles with opportunities to grow, comprehensive benefits, and a supportive team. Join us on the sales floor where accuracy and service matter from opening to close.