Flooring Sales Associate — Customer Experience Pro

Floor & Decor Holdings Inc.; Aurora (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Floor & Decor Holdings Inc. in Aurora, IL is seeking Sales Associates to provide friendly, accurate service and help customers find products for their projects. The role supports a fast-paced, safe store environment and may be full-time or part-time.

You will engage with customers, process transactions at the POS, stock merchandise, and cooperate with the team to meet sales goals while upholding company safety and cash procedures.

Qualifications

• Must be 18 years or older.
• Knowledge of basic math skills.
• Customer service experience.
• Ability to handle multiple tasks and work well under pressure.
• Forklift certifications through F&D may be required.
• Drug test may be required for heavy equipment where state law allows.

Responsibilities

• Connect with customers, ask about their projects, recommend products and excite customers about their purchase.
• Provide above and beyond customer service and exceed customer expectations when assisting customers.
• Maintain the in-stock condition of assigned areas and ensure it is clean, shoppable and safe.
• Work in cooperation with management and team members to achieve sales goals.
• Process customers at checkout using point of sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Follow established cash, check and credit card acceptance procedures.
• Create price tags and merchandise signs.
• Stock, tag and display merchandise.
• Act and work in a manner consistent with the company’s core values.
• Demonstrate and understand compliance of the company’s safety processes.
• Answer telephone according to the company guidelines.
• Be available to assist in other areas of the store as needed.
• Work in a fast pace environment with accuracy.

Skills

Customer service

Basic math skills

Multi-tasking under pressure

Communication skills

Team player

Forklift certification

Job description

Floor & Decor Holdings Inc. in Aurora, IL is seeking Sales Associates to provide friendly, accurate service and help customers find products for their projects. The role supports a fast-paced, safe store environment and may be full-time or part-time.

You will engage with customers, process transactions at the POS, stock merchandise, and cooperate with the team to meet sales goals while upholding company safety and cash procedures.