Flooring Installation Coordinator - Customer Service & Scheduling

Service Pros Installation Group

Knoxville (TN)

On-site

USD 21,000 - 30,000

Full time

5 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Dental Insurance

Disability Insurance

Life Insurance

Medical Insurance

Vision Insurance

401K Company Match

Paid Time Off

Holiday Pay

Job summary

Service Pros Installation Group is seeking a Flooring Installation Coordinator in Knoxville to ensure exceptional customer service and smooth coordination with Lowe’s Installed Sales staff and contractors. You will handle scheduling, order review, and post-install follow-up to guarantee satisfaction with flooring projects.

This role emphasizes organization, communication, and efficiency, supporting installation teams and customers throughout the process with a day shift schedule and

Qualifications

High school diploma or GED with 1–2 years related experience.
Basic tech skills to use multiple computer screens and Microsoft Office.
Must be organized and efficient to support Contractors and customers.

Responsibilities

Review work orders for accuracy and resolve issues.
Schedule installations for customers and contractors.
Review project details with the contractor before installation.
Receive and resolve customer complaints and follow up.
Ensure inventory levels and stage materials for crew load outs.
Assist forklift/pallet-jack loading as needed.

Skills

Customer service

Basic computer skills

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

This role emphasizes organization, communication, and efficiency, supporting installation teams and customers throughout the process with a day shift schedule and

Get your free, confidential resume review.

or drag and drop your file here.