Flooring Install Coordinator - Customer-Centric Scheduler

Service Pros Installation Group

City of Syracuse (NY)

On-site

USD 25,000 - 36,000

Full time

12 days ago

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Benefits offered by this job

Dental, Disability, Life, Medical and视

Vision Insurance

401K Company Match

PTO – Paid Time Off

Holiday Pay

Job summary

Service Pros Installation Group is seeking a Flooring Installation Coordinator who focuses on customer service by coordinating with Lowe’s Installed Sales staff and our contractors to ensure satisfaction on flooring projects.

This role handles review of contracts, delivery logistics, scheduling installs, supervising the installation process, and following up with customers; requires organizational skills and basic tech proficiency; includes physical tasks and frequent communication with

Qualifications

High school diploma or GED and 1-2 years related experience and/or training; Customer service experience is a plus.
Basic tech skills to use multiple computer screens, knowledge of database, spreadsheet, email and word processing software/Microsoft Office.
Must be able to remain organized and efficient to support the Contractors and customers.

Responsibilities

Reviews work orders for accuracy, verifies information, and resolves any labor and/or product issues.
Schedules customers and Contractors for installations and other appointments.
Reviews project details for each job with the appropriate Contractor prior to the installation.
Receives and solves customer complaints, issues, and performs customer follow-up calls.
Ensures inventory levels are maintained and stages materials for crew load outs.
Loads and unloads trucks with a forklift/pallet-jack/manual handling as needed.