Floor Supervisor - Lead Store Ops & Customer Service

Ace Hardware; Livermore (CA); On-site; USD 22,000 - 31,000; Full time

Job summary

Westlake Ace Hardware is seeking a Floor Supervisor to help manage store operations and lead staff in the absence of leaders. You will focus on delivering excellent customer service, maintaining store standards, and ensuring safety and efficiency across departments.

Responsibilities include supervising daily activities, assisting with merchandising, pricing, and audits, and contributing to loss prevention while representing our core values in every interaction.

Qualifications

• High School or GED equivalent.
• Previous retail management experience preferred. Hardware experience preferred.
• Standing, walking, lifting up to 25 lbs and climbing are required.

Responsibilities

• Assist in delivering outstanding customer service and represent the store professionally.
• Help supervise store operations and assist leadership in day-to-day management.
• Support inventory, stocking, merchandising, price changes, and housekeeping.
• Lead by example, train associates, and communicate issues to management.
• Participate in store meetings and implement center programs where applicable.

Skills

Retail management

Hardware knowledge

Customer service

Education

High School or GED equivalent

Job description

Westlake Ace Hardware is seeking a Floor Supervisor to help manage store operations and lead staff in the absence of leaders. You will focus on delivering excellent customer service, maintaining store standards, and ensuring safety and efficiency across departments.

Responsibilities include supervising daily activities, assisting with merchandising, pricing, and audits, and contributing to loss prevention while representing our core values in every interaction.