Floor Manager - Upscale Casual Restaurant

Willow Tree Recruiting; Yountville (CA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

LTD Insurance

401K

Job summary

Willow Tree Recruiting is seeking a Floor Manager for an upscale casual restaurant in California. The role involves leading daily dining room operations, ensuring smooth service, and managing VIPs, seating strategy, and cross-team coordination. We require 2+ years of management in a chef-driven upscale restaurant, a passion for hospitality, strong leadership and communication, and a hands-on, guest-focused approach. Salary $75,000-$90,000 plus bonus with strong benefits.

Qualifications

• 2+ years of management experience in an upscale restaurant environment.
• Strong knowledge of and passion for food, wine, and hospitality.
• Excellent leadership and communication skills.
• Hands-on, people-focused approach to service and daily operations.

Responsibilities

• Lead daily dining room operations with a strong floor presence, ensuring smooth service execution and guest experiences.
• Oversee VIPs, special occasions, reservations, and seating strategy.
• Coordinate service with culinary and dining room leadership and uphold chef-driven standards.
• Coach and develop front-of-house staff to maintain hospitality excellence.
• Maintain high standards for knowledge, presentation, cleanliness, and overall dining room organization.
• Support goals related to sales, labor, cost awareness, retention, and guest satisfaction.

Skills

Leadership

Communication

Hospitality

Job description

Floor Manager – Upscale Casual Restaurant

$75,000 - $90,000 + Bonus

Join this leading restaurant group as the Floor Manager, supporting all aspects of daily operations for an upscale, hospitality-driven restaurant offering excellent benefits, a competitive salary, and strong opportunities for career growth.

COMPANY:

• Highly respected restaurant group known for excellence, consistency, and an unwavering commitment to hospitality
• Well-established and growing culinary organization with a strong reputation for quality, mentorship, and professional development

BENEFITS & FEATURES:

• Medical, Dental, Vision insurance
• Life, AD&D, and LTD insurance
• Pet insurance
• 401K (up to 4% matching)
• Gym membership discount
• Dining privileges
• Scholarship programs
• Peer mentorship program

YOUR ROLE WITH THE COMPANY:

The Floor Manager is responsible for assisting with all operations of the restaurant. Responsibilities include:

• Lead daily dining room operations with a strong floor presence, ensuring smooth service execution, thoughtful pacing, and consistently exceptional guest experiences
• Anticipate guest needs and create warm, personalized hospitality while overseeing VIPs, special occasions, reservations, and seating strategy
• Partner closely with culinary and dining room leadership to coordinate service, maintain strong communication between teams, and uphold the standards of a chef-driven restaurant
• Train, coach, and develop front-of-house team members, fostering professionalism, teamwork, accountability, and a shared commitment to hospitality excellence
• Maintain high standards for food and beverage knowledge, presentation, cleanliness, sanitation, and overall dining room organization
• Support key operational goals including sales, labor and cost awareness, employee retention, guest satisfaction, and continuous improvement of service standards

BACKGROUND PROFILE:

• 2+ years of management experience in a $6M+ chef-driven upscale restaurant environment
• Strong knowledge of and genuine passion for food, wine, and hospitality, with a commitment to delivering thoughtful, memorable guest experiences
• Excellent leadership and communication skills, with the ability to coach, motivate, and develop a high-performing front-of-house team
• Confident, energetic, and detail-oriented floor presence, with a hands-on, people-focused approach to service and daily operations

EOE – EQUAL OPPORTUNITY EMPLOYER