Floor Manager: Lead Team & Exceptional Customer Experience

Sezane; San Francisco, Northern (CA, KY); Hybrid; USD 30,000 - 43,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Sézane is seeking a Floor Manager for its San Francisco, CA location to lead the customer experience on the floor and coach the team in delivering haute couture retail service. You will manage daily operations, ensure brand standards, and develop staff while collaborating with managers and the wider Sézane team.

The role emphasizes proactive leadership, visual merchandising, and omnichannel customer care to uphold the Parisian brand’s boutique experience in a US market.

Qualifications

• Experience in retail management and delivering high quality customer service.
• Ability to lead and train a team on a daily basis to ensure flagship standards.
• Strong merchandising and brand presentation skills.

Responsibilities

• Ensure a unique customer experience on the floor and maintain high service standards.
• Lead and empower the store team; communicate information for business activities.
• Maintain brand image through dress code, appearance and merchandising standards.
• Plan store activity, manage opening/closing procedures, and handle returns/exchanges.
• Train new team members and act as floor manager ambassador.

Skills

Retail leadership

Team management

Customer service

Merchandising

POS knowledge

Floor management

Tools

POS software

Job description

Sézane is seeking a Floor Manager for its San Francisco, CA location to lead the customer experience on the floor and coach the team in delivering haute couture retail service. You will manage daily operations, ensure brand standards, and develop staff while collaborating with managers and the wider Sézane team.

The role emphasizes proactive leadership, visual merchandising, and omnichannel customer care to uphold the Parisian brand’s boutique experience in a US market.