Store Floor Manager: Customer Experience Leader

S; Dallas (TX); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Sézane is seeking a Keyholder to contribute to its next chapter at NorthPark Center in Dallas, TX. You will ensure a unique customer experience, greet customers, provide personalized service, and develop product knowledge across Sézane and Octobre channels.

As Manager's Ambassador, lead and empower the team, maintain floor presence, train new members, and share insights with managers. Maintain brand image, merchandising, and smooth operations.

Qualifications

• Experience in retail is preferred.
• Excellent customer service and communication skills.
• Willingness to train and develop team members.

Responsibilities

• Ensure a unique customer experience within the Appartement by greeting customers, offering personalized service, and sharing product knowledge.
• Act as the Manager's ambassador: supervise floor presence, lead and empower teams, and relay information to ensure smooth operations.
• Maintain the brand image: manage boutique appearance, merchandising standards, and stay aligned with fashion trends.
• Ensure operations and efficiency: plan daily activity, manage POS processes, returns/exchanges, and inventory safety.

Skills

Customer service

Team leadership

Product knowledge

Omnichannel sales

Job description

Sézane is seeking a Keyholder to contribute to its next chapter at NorthPark Center in Dallas, TX. You will ensure a unique customer experience, greet customers, provide personalized service, and develop product knowledge across Sézane and Octobre channels.

As Manager's Ambassador, lead and empower the team, maintain floor presence, train new members, and share insights with managers. Maintain brand image, merchandising, and smooth operations.