Floor Manager (Full-Time)

Sezane; San Francisco, Northern (CA, KY); Hybrid; USD 30,000 - 43,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Sézane is seeking a Floor Manager for its San Francisco, CA location to lead the customer experience on the floor and coach the team in delivering haute couture retail service. You will manage daily operations, ensure brand standards, and develop staff while collaborating with managers and the wider Sézane team.

The role emphasizes proactive leadership, visual merchandising, and omnichannel customer care to uphold the Parisian brand’s boutique experience in a US market.

Qualifications

• Experience in retail management and delivering high quality customer service.
• Ability to lead and train a team on a daily basis to ensure flagship standards.
• Strong merchandising and brand presentation skills.

Responsibilities

• Ensure a unique customer experience on the floor and maintain high service standards.
• Lead and empower the store team; communicate information for business activities.
• Maintain brand image through dress code, appearance and merchandising standards.
• Plan store activity, manage opening/closing procedures, and handle returns/exchanges.
• Train new team members and act as floor manager ambassador.

Skills

Retail leadership

Team management

Customer service

Merchandising

POS knowledge

Floor management

Tools

POS software

Job description

Twenty years ago, Les Composantes began with a selection of vintage pieces, born from a desire for creative independence and an eye for detail. That instinct and an appreciation for design that endures have shaped everything that followed.

From there, Sézane was born in Paris in 2013. Since then, la famille has continued to grow, with Octobre Éditions for men, Les Composantes reimagined as a home and lifestyle destination, and Petit Sézane for children.

Our story has unfolded like life itself: through instinct, spontaneity, and learning. We developed a singular approach to detail, service, and connection. A way of imagining a Parisian wardrobe for real life, first online and later through our Appartements. From day one, we have been guided by a commitment to making beautiful design accessible, without ever compromising on quality.

To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.

Care to imagine what comes next with us? We can't wait to hear from you!

We are seeking the talents of a Floor Manager to contribute to the next chapter of Sézane’s

journey. The position is based in San Francisco, CA.

Your missions will be the following:loo

Ensuring a Unique Customer Experience Within Your Appartement

• Make the customer the priority of the Appartement ;
• Guarantee a personalized welcome to all our customers and optimal customer service ;
• Show proactivity, expertise, and passion ;
• Direct solutions for both Appartement and web (omnichannel approach) ;
• Use the various Sézane & Octobre communication channels to develop your product knowledge ;
• Share your product knowledge and sales techniques with educational skills to both customers and team members ;
• Provide recommendations and constructive suggestions to Managers based on your knowledge, customer needs, your expertise, and team insights ;
• Ensure quality concierge service by following the relevant procedures.

Being The Manager's Ambassador

• Have a comprehensive view of the floor to ensure an optimal customer experience ;
• Be available to all team members through your presence on the floor ;
• Lead and empower teams on a daily basis ;
• Communicate information necessary for business activities ;
• Promote cooperation within the team and between Managers ;
• Create group cohesion and mutual support ;
• Manage your team by motivating them and creating a positive and harmonious work environment ;
• Generate enthusiasm and passion through team activities, morning briefings, and information sharing ;
• Train new team members ;
• Embody your role as a frontline manager by sharing team members' questions with the Managers.

Ensuring The Brand Image

• Ensure teams properly embody the brand (Dress code/Attitude) ;
• Maintain the Appartement's appearance ;
• Participate in new collection implementation and training ;
• Ensure merchandising standards are maintained throughout the day ;
• Follow fashion trends and monitor competitors.

Ensuring Operations And Efficiency

• Plan and organize store activity (daily schedule) ;
• Master Sézane policies, standards, and procedures ;
• Apply and enforce operational processes, particularly point of sale management (opening and closing) ;
• Manage specific processes (returns, exchanges, order pick-ups) ;
• Train team members on point of sale use, related procedures, and best practices to offer the best Customer Experience ;
• Ensure the safety of people and property ;
• Prevent inventory shrinkage.

• Passionate about retail, you are committed to satisfying your customers through your sense of service and generosity

• Through your demeanor and proactivity, you are a conductor in the field and enjoy guiding your team by example

• You are skilled at supporting and developing your team members to ensure optimal customer service

• You are an agile person with a dynamic personality to successfully carry out all these missions.

$27 per hour

Plus competitve benefits package

Sézane recruits and values all talents, whatever your gender, age, nationality, culture,

religious beliefs or sexual orientation.