Floor Manager: Lead Guest Experience & Service

Old Lahaina Luau; Lahaina (HI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, vision

Drug coverage

401(k) with up to 4% company match

PTO upon qualifying

Flexible spending account

Employee meals

Discounts

Job summary

Aloha Mixed Plate in Lahaina is seeking a highly motivated Manager to oversee all aspects of guest and staff experience, in a changing environment with an excellent benefits package.

Responsibilities include training and scheduling staff, leading pre-shifts, maintaining strong staff communication, tracking regulars, and ensuring service standards align with the Aloha Mixed Plate atmosphere.

Qualifications

• Restaurant experience in a supervisory or management role preferred.
• Strong guest service orientation and leadership abilities.
• Ability to train and develop staff and coordinate service teams.

Responsibilities

• Train new hires and schedule staff; greet guests and resolve complaints; assist service teams.
• Lead monthly staff meetings and daily pre-shifts.
• Maintain communication and relationships with staff and managers.
• Identify regular guests and track seating and preferences.
• Oversee front-of-house operations and ensure service standards.

Skills

Restaurant management

Staff training

Scheduling

Customer relations

Leadership

Operations

Job description

Aloha Mixed Plate in Lahaina is seeking a highly motivated Manager to oversee all aspects of guest and staff experience, in a changing environment with an excellent benefits package.

Responsibilities include training and scheduling staff, leading pre-shifts, maintaining strong staff communication, tracking regulars, and ensuring service standards align with the Aloha Mixed Plate atmosphere.