Host(ess) - Aloha Mixed Plate

Old Lahaina Luau; Lahaina (HI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Drug coverage

401(k) with company match

PTO

Flexible spending account

Employee meals

Discounts

Job summary

Aloha Mixed Plate on Front Street in Lahaina is seeking friendly, guest-focused team members for front‑of‑house roles. Experience in customer service or the food service industry, a flexible schedule including weekends and holidays, and a reputation for excellent service are valued.

You will greet guests with Aloha, take and deliver to-go orders, manage seating and waitlists, assist servers during busy periods, and communicate with supervisors to maintain smooth service.

Qualifications

• Experience in customer service or the food service industry.
• Flexible schedule including weekends and holidays.
• Reputation for great guest service.
• Enthusiastic about sharing our Aloha spirit.
• Maintain a pleasant demeanor during shifts.
• Able to multitask.
• Self-motivated, especially under pressure.
• Communicates Aloha in person and on the phone.
• Good problem-solving skills.

Responsibilities

• Greet guests with Aloha and enthusiasm.
• Answer phones and take to-go orders.
• Maintain seating flow and manage waitlists.
• Coordinate reservations and large parties.
• Assist servers and inform guests of specials.
• Monitor door area and support cross-restaurant needs.

Skills

Customer service

Food service

Flexible schedule

Guest service

Aloha spirit

Multitasking

Under pressure

Phone communication

Problem-solving

Job description

Aloha Mixed Plate, an iconic local style restaurant established 30+ yrs ago at its same location on Front Street in Lahaina. Serving delicious local food at affordable prices, we are excited to serve our local community and visitors. The location and its million-dollar view is a great place to call work with excellent benefits. We look forward to hearing from those who share our values, principles and the spirit of Aloha.

The ideal candidate for this position:

• -Has experience working in customer service and/or the food service industry
• -Can work a flexible schedule including weekends and holidays
• -Has a reputation for giving great service to guests and coworkers
• -Is enthusiastic about sharing our Aloha spirit with our guests
• -Can maintain a pleasant smile and demeanor throughout the shift
• -Can handle multiple tasks at one time
• -Is self-motivated, especially under pressure
• -Communicates Aloha in person and over the phone
• -Has good problem-solving skills

Performance Expectations:

• -Makes eye contact and greets guests with Aloha and enthusiasm
• -Treats customers and co-workers with courtesy and respect
• - Answers the phone with Aloha and takes to-go orders
• - Maintains flow of seating to allow co-workers to effective serve guests
• - Coordinates seating for Reservations and large parties
• - Communicates to supervisors when help is needed to maintain customer service
• - Is knowledgeable and able to answer guest's questions
• - Maintains a waitlist and informs guests of their status in line
• - Helps servers buss tables as needed, when able
• - Informs guests of daily specials while in line or seating the guests
• - Assists guests with selecting a seating area based on availability
• - Positively responds to requests for assistance from co-workers and guests
• - Remains within viewing of the door throughout shift
• - Takes initiative to help in any area of the restaurant when slow

We offer an excellent benefits package including medical, dental, vision, drug, 401(k) with up to 4% company match, PTO upon qualifying, flexible spending account, employee meals, discounts and much more!