Floor Manager - Aloha Mixed Plate

Star Noodle; Lahaina (HI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, vision

Drug coverage

401(k) with up to 4% company match

PTO upon qualifying

Flexible spending account

Employee meals

Discounts

Job summary

Aloha Mixed Plate in Lahaina is seeking a highly motivated Manager to oversee all aspects of guest and staff experience, in a changing environment with an excellent benefits package.

Responsibilities include training and scheduling staff, leading pre-shifts, maintaining strong staff communication, tracking regulars, and ensuring service standards align with the Aloha Mixed Plate atmosphere.

Qualifications

• Restaurant experience in a supervisory or management role preferred.
• Strong guest service orientation and leadership abilities.
• Ability to train and develop staff and coordinate service teams.

Responsibilities

• Train new hires and schedule staff; greet guests and resolve complaints; assist service teams.
• Lead monthly staff meetings and daily pre-shifts.
• Maintain communication and relationships with staff and managers.
• Identify regular guests and track seating and preferences.
• Oversee front-of-house operations and ensure service standards.

Skills

Restaurant management

Staff training

Scheduling

Customer relations

Leadership

Operations

Job description

Aloha Mixed Plate is an iconic local restaurant established in Lahaina 30+ yrs ago. Serving delicious local food at affordable prices, we are excited to serve our local community and visitors. The location and its million-dollar view is a great place to call work with excellent benefits. We look forward to hearing from those who share our values, principles, and the spirit of Aloha. We are seeking a highly motivated, experienced Manager to join our team. An Ideal opportunity for someone that likes a changing environment, and loves a variety of both local, comfort and asian foods.

*Up to $1000 Signing Bonus*

Description: Responsible for every aspect of the guest's and staff's experience.

Duties include:

• Training new hires, and scheduling staff, greeting guests, resolving customer complaints, providing hands-on help to service teams, leading daily pre-shifts with staff.
• Schedules and leads monthly Staff Meetings.
• Establishes and maintains good communication and relationships with staff.
• Identifies regular customers by name and tracks their preferences.
• Restaurant experience in a supervisory or management role strongly preferred.

Our Performance Expectations are:

• The Floor Manager reports to the General Manager of each establishment
• Hires and oversees training and performance reviews for dining service staff, following
  the standards set for each outlet and using the passport as a base guide
• Schedules staff based upon anticipated volume and coordination of balanced service teams
• Adjusts environment, music and lighting, and temperature as needed to maintain the appropriate atmosphere and service levels
• Resolves any customer complaints that are "passed up" from staff and/or asks for help from the Restaurants General Manager or Food & Beverage Director
• Provides hands-on help if needed by any of the service teams, including facilitating the resolution of conflicts between or within teams
• Greets guests and delivers the aloha experience to each
  Knows regulars by name and tracks their seating and dining preferences
• Passes all training requirements required of front line staff as server, host, and busser positions within 6 months
• Is able to prepare all specialty beverages according to Aloha Mixed Plates specifications
• Maintains inventory of service products, glassware, silver, uniforms
• Leads service staff in cleaning and maintaining of all front of the house areas, furniture, equipment and fixtures, coordinating with the Chef and cleaning crew
• Updates Point of Sale systems as needed
• Leads daily pre-shifts and schedules monthly staff meetings
• Establishes and maintains good communication and a positive working relationship with Restaurant Managers, General Manager, Food & Beverage Director, Chef and Back of the House staff

The Success Patterns for this position are:

• Restaurant experience in a supervisory or management role strongly preferred
• Has worked in a high-end restaurant service environment
• Has an appreciation for and working knowledge of really good local food
• Provides leadership that inspires teamwork, generates energy, enthusiasm, and drives results
• Has a reputation for excellent relations with customers, vendors, floor and Kitchen staff
• Has the ability to design, implement, and to continuously improve the systems and procedures that lead to success
• Has experience in the training and development of staff members
• Is self-directed and able to work independently, as well as be an integral member of the management team
• Has the ability to deliver the Aloha Mixed Plate Experience to every customer.
• Likes to work holidays, weekends, events, and other peak periods of the restaurant
  Business

Successful Candidates will have the following Personal Characteristics:

• Leadership style consistent with Na Hoaloha Ekolu team management
• An outgoing personality who can create and build energy around them
• Excellent verbal and written communication skills
• Passionate about great food and great service
• Excellent planning, organization, and coordination skills
• Comfortable making decisions and problem solving.
• Can handle complexity and paradox
• High level of interest in learning about food, people, and business
• Possesses strong interpersonal skills and able to work easily with diverse people and groups

We offer an excellent benefits package including medical, dental, vision, drug, 401(k) with up to 4% company match, PTO upon qualifying, flexible spending account, employee meals, discounts and much more!