Floor Manager

SPIN NY 23; New York; On-site; USD 66,500 - 70,000; Full time

Benefits offered by this job

Monthly operations bonus

Job summary

SPIN NY 23 in New York seeks a Floor Manager to oversee front of house operations while delivering exceptional customer service. The ideal candidate will have 2-4 years of management experience in the restaurant or hospitality industry, demonstrating strong organizational and communication skills.

This role emphasizes customer satisfaction and efficient team management, with responsibilities including scheduling, complaint handling, and inventory oversight. A competitive salary of $66,500 - $70,000, plus a monthly operations bonus, is offered.

Qualifications

• 2-4 years’ experience in restaurant/hospitality/entertainment management required.
• Self-motivated with excellent organizational skills and attention to detail.
• Ability to work a flexible schedule.

Responsibilities

• Oversee front of house operations while providing excellent customer service.
• Ensure proper scheduling of the service team.
• Handle guest complaints and render decisions judiciously and tactfully.
• Assist with inventory and monitor supply requisitions to minimize costs.
• Supervise the team to include staffing, development, and training.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Communication skills

Job description

Base Range $66,500 - $70,000 based on skill and experience. This role also qualifies for a monthly operations bonus.

Summary

The Floor Manager will be responsible for overseeing front of house operations while providing excellent customer service. The Floor Manager must have previous management experience in the restaurant/hospitality/entertainment industry and strong attention to detail.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversee front of house operations while providing excellent customer service.
• Ensure proper scheduling of the service team.
• Handle guest complaints and render decisions judiciously and tactfully.
• Assist with inventory and monitor supply requisitions to ensure costs are kept to a minimum without losing quality and usage of materials.
• Supervise the team to include efficient staffing, team development, training, performance management and policy enforcement.
• Promote and maintain the highest level of customer service to all guests while staying alert to their needs.
• Perform other duties as assigned.

Qualifications

• 2-4 years’ experience in restaurant/hospitality/entertainment management required.
• Superior customer service and interpersonal skills.
• Strong written and verbal communication skills.
• Self-motivated with excellent organizational skills and attention to detail.
• Ability to work a flexible schedule.

Employee Acknowledgement

I acknowledge that I have read this job description and I understand all the job duties and responsibilities contained herein. I acknowledge that I am able to perform the essential tasks as outlined with or without reasonable accommodation. I understand that my job may change on a temporary or regular basis according to the needs of the company without it being specifically included in the job description.