Floor Manager

Wish You Were Here Group; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Wish You Were Here Group in New York City is seeking a Front-of-House Supervisor to oversee daily operations and manage front-of-house staff. The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a passion for guest service.

This supervisory role requires a minimum of 2-3 years of experience in a high-volume restaurant and the ability to lead a team effectively while ensuring compliance with health and safety standards.

Qualifications

• Minimum 2-3 years of hospitality supervisory/management experience in a high-volume setting.
• Strong attention to detail and self-motivated.
• Ability to lift and bend for extended periods.

Responsibilities

• Supervise daily operations of front-of-house staff.
• Coordinate employee responsibilities to ensure efficient restaurant functions.
• Participate in hiring and training new applicants.

Skills

Guest service foundation

Leadership skills

Problem solving

Organizational skills

Education

Two-year associate degree in Hospitality or equivalent work experience

Tools

Microsoft Products

POS systems

Job description

Job Summary

Responsible for supervising the daily operations and activities of the front‑of‑house employees in accordance with department policies and procedures, and managing all front‑of‑house operations. Interacts with dining room guests, fellow employees, and supervisors in a polite, courteous and hospitable manner to ensure gracious hospitality.

Job Activities

• Maintain professional appearance standards as directed in the Company Employee Handbook.
• Anticipate and accommodate needs of the guests.
• Supervises and coordinates employee responsibilities to ensure that the restaurant is running efficiently and profitably.
• Participates in interviewing, hiring, and training new applicants and employee development of all subordinates.
• Responsible for the scheduling of assigned department.
• Participates in growth opportunities and employee development of all front‑of‑house employees.
• Regulates all POS functions requiring a manager’s approval.
• Assists with job performance reviews.
• Addresses and resolves guest and employee concerns.
• Responsible for reconciling end‑of‑shift financials.
• Responsible for inventorying and ordering operational supplies.
• Ability to perform the job duties of all supervised employees.
• Possesses in‑depth knowledge of all food and beverage menus.
• Ensures that the venue is compliant with all federal, state and local laws and regulations; and company policies.
• Ensures Department of Health and company sanitation standards.
• Practical knowledge of the job duties of all supervised employees.
• Communicates clearly and concisely with heart‑of‑house employees during service.
• Ensures the completion of all opening and closing procedures by FOH employees, as prescribed by company.
• Ensures the replacement or repair of all breakage, damage of equipment or furniture.
• Attends, leads and participates in any training sessions, departmental meetings or pre‑service meetings.
• Learn by listening, observing other team members and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of venue, Company, its partners and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.

Requirements

• Company Manager Training Program, PCI/DSS, Alcohol Awareness, Food Handling and Gaming Registration (where applicable).
• Minimum 2-3 years previous hospitality supervisory/management experience within a high‑volume setting is essential.
• Two-year associate degree (60 credit hours) in Hospitality, Business etc. or equivalent work experience preferred.
• Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.
• Must be organized, self‑motivated, and proactive with a strong attention to detail.
• Proficient with computers (Microsoft Products), POS and technology.
• Must be able to stand, lift and bend for extended periods of time.
• Must be able to bend and lift to 50 lbs.
• Role may include job duties or tasks requiring repetitive motion.
• Exposure to hot kitchen elements or cleaning materials.
• Must be able to work and remain focused in a fast‑paced and ever‑changing environment.
• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.