Floor Manager

SPIN San Francisco; San Francisco (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

SPIN San Francisco is seeking a Floor Manager to oversee front of house operations and deliver outstanding customer service in a fast-paced entertainment setting. The role requires 2-4 years of management experience in restaurant/hospitality/entertainment, along with strong communication and leadership capabilities.

The Floor Manager will supervise scheduling, team development, training, and policy enforcement while maintaining a high standard of guest satisfaction.

Qualifications

• 2-4 years’ experience in restaurant/hospitality/entertainment management.
• Superior customer service and interpersonal skills.
• Strong written and verbal communication skills.
• Self-motivated with excellent organizational skills and attention to detail.
• Ability to work a flexible schedule.

Responsibilities

• Oversee front of house operations while providing excellent customer service.
• Ensure proper scheduling of the service team.
• Handle guest complaints and render decisions judiciously and tactfully.
• Assist with inventory and monitor supply requisitions to ensure costs are kept to a minimum without losing quality and usage of materials.
• Supervise the team to include efficient staffing, team development, training, performance management and policy enforcement.
• Promote and maintain the highest level of customer service to all guests while staying alert to their needs.
• Perform other duties as assigned.

Job description

Summary

The Floor Manager will be responsible for overseeing front of house operations while providing excellent customer service. The Floor Manager must have previous management experience in the restaurant/hospitality/entertainment industry and strong attention to detail.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversee front of house operations while providing excellent customer service.
• Ensure proper scheduling of the service team.
• Handle guest complaints and render decisions judiciously and tactfully.
• Assist with inventory and monitor supply requisitions to ensure costs are kept to a minimum without losing quality and usage of materials.
• Supervise the team to include efficient staffing, team development, training, performance management and policy enforcement.
• Promote and maintain the highest level of customer service to all guests while staying alert to their needs.
• Perform other duties as assigned.

Qualifications

• 2-4 years’ experience in restaurant/hospitality/entertainment management required.
• Superior customer service and interpersonal skills.
• Strong written and verbal communication skills.
• Self-motivated with excellent organizational skills and attention to detail.
• Ability to work a flexible schedule.

Employee Acknowledgement

I acknowledge that I have read this job description and I understand all the job duties and responsibilities contained herein. I acknowledge that I am able to perform the essential tasks as outlined with or without reasonable accommodation. I understand that my job may change on a temporary or regular basis according to the needs of the company without it being specifically included in the job description.