Floor Manager

th; Columbus (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

The company 'th' in Columbus, Ohio is seeking a Floor Manager to oversee daily operations and ensure customer satisfaction. The role involves directing employees, handling customer interactions, and maintaining quality control through proper training.

The ideal candidate will have at least 6 months of experience in a similar role, demonstrate strong communication skills, and work effectively under pressure. The position involves a variety of responsibilities related to food service.

Qualifications

• Minimum 6 months experience in a position with an excellent service record.
• Excellent interpersonal and communication skills.
• Ability to maintain composure under pressure.

Responsibilities

• Direct employees through daily routines.
• Ensure customer satisfaction and quality control.
• Train employees and adhere to company policies.

Skills

Interpersonal communication

Customer service

Team player

Ability to work under pressure

Job description

Our Floor Managers direct other employees through their daily routines and interact with customers to make sure that they have a satisfactory experience. Shift Managers act as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy.

Floor Managers ensure that employees perform a variety of tasks, from preparing the food, stocking supplies, serving, charging people for their food, handling cash, credit cards, and a cash register, cleaning tables and counters, resetting tables, greeting customers, and answering questions.

Job Requirements

• Minimum 6 months experience in a position with an excellent service record
• Excellent interpersonal, communication, and customer service skills
• Must be a team player
• Ability to work under pressure while maintaining composure and positive demeanor
• Knowledge of all restaurant policies, practices, and operational procedures
• May require difficult work positions. Occasionally utilizes a sense of taste and smell, far vision, step stool, works around chemicals/cleaners, walks on uneven surfaces, lifts, and/or carries up to 50lbs